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Lionbridge · 1 month ago

Global Account Manager

Waltham, MA

Full-time

Onsite

Mid Level

$140K/yr - $175K/yr

3+ years exp

Lionbridge is a global leader in translation and localization solutions, and they are seeking a Global Account Manager to enhance client relationships and drive account growth. This role involves managing client engagement, ensuring project execution, and identifying new business opportunities to expand partnerships.

Artificial Intelligence (AI)CrowdsourcingEnterprise SoftwareInformation TechnologyLanguage LearningMachine LearningSaaSTranslation Service

Responsibilities

Serve as a primary day-to-day contact for a global client, ensuring proactive communication, dependable delivery, and seamless coordination across teams

Cultivate trusted relationships across stakeholder groups—understanding business priorities and translating them into actionable, value-added solutions

Support strategic account plans by contributing insights on client goals, usage trends, feedback, and potential areas for deeper engagement

Lead or co-lead regular client meetings, business reviews, and planning sessions to demonstrate performance and uncover growth opportunities

Partner with internal operations, delivery, and solutioning teams to ensure projects are delivered on time, on budget, and to the highest standards

Monitor KPIs and service metrics to ensure quality and client satisfaction, while flagging risks or bottlenecks early

Coordinate status updates, reporting, and performance summaries for internal teams and client stakeholders

Identify and qualify upsell or cross-sell opportunities through day-to-day client interactions, usage patterns, and evolving business needs

Collaborate with senior account leadership to shape proposals, support pricing discussions, and contribute to contract renewals and expansions

Assist in mapping new buying centers, expanding use cases, and preparing growth narratives that align with broader account strategy

Partner across departments, time zones, and functions to deliver cohesive, client-centered solutions

Stay current on trends in localization, content, AI, and digital transformation to contribute meaningful insights to account conversations

Support strategic initiatives and innovation briefings as directed by the Global Account Director or leadership

Qualification

Account ManagementClient SuccessB2B Relationship ManagementProposal DevelopmentProject ManagementCommunication SkillsAgilityIndustry CuriosityCollaborationGrowth Mindset

Required

3–5 years in account management, client success, or B2B relationship management—ideally within a global or enterprise service environment

A commercial orientation with the ability to spot opportunities and support proposal development or expansion efforts

A service-driven mindset with a passion for exceeding client expectations and earning long-term trust

Proven ability to manage multiple priorities, projects, and stakeholders with structure, precision, and follow-through

Clear and confident communicator who can tailor messages across operational and executive audiences

Familiarity with localization, global content, or tech-enabled services is helpful—but eagerness to learn is essential

Thrives in a fast-paced, cross-functional, and globally distributed environment

Benefits

Health Coverage for you and your family with multiple plan options: Health, Vision, Dental; as well as HSA and FSA eligible programs

Generous Paid-Time-Off and 10 Company Paid Holidays, as well as Floating Holidays, Paid Volunteer Days and an additional Paid Day Off for your Birthday!

401k with company match

Free access to Lionbridge’s Employee Wellness Platform and Employee Assistance Program to support both physical and mental health

Earn extra money in your HSA for completing Wellness Incentive goals through employer contributions

Career guidance with learning and development opportunities along the way, backed by Lionbridge’s Internal Mobility and Referral Bonus programs