Universal Connectivity · 1 month ago
IT Support Engineer - Level II – Onsite
West Hartford, CT
Full-time
Onsite
Mid Level
$62K/yr - $95K/yr
4+ years expUniversal Connectivity is a premier Business IT and Cloud Communication Solutions Provider with over 30 years of experience. They are seeking a Level II Support Engineer to provide advanced technical support, troubleshoot escalated issues, and assist with infrastructure administration to ensure seamless service delivery for clients.
InternetIT ManagementTelecommunications
Responsibilities
Provide advanced Tier 2 support for hardware, software, networking, VoIP, and cloud services issues across diverse client environments
Support Microsoft technologies including Windows Server, Active Directory, Office 365, Exchange Online, and Group Policy
Configure, troubleshoot, and maintain network devices including routers, firewalls, switches, and VoIP Gateways
Collaborate with vendors and internal teams to resolve escalated tickets
Monitor client systems and respond proactively to alerts and incidents
Document solutions thoroughly and update ticketing systems with clear case notes
Communicate clearly and professionally with clients regarding status and resolutions
Support client service installations, moves, adds, and changes (MACs) both remotely and onsite as needed
Take ownership of assigned cases and drive issues to resolution with customer satisfaction in mind
Participate in team meetings and ongoing training and certification programs
Participate in scheduled emergency support rotations and provide after-hours assistance as needed to ensure client systems remain operational
Qualification
Required
4+ years of relevant experience providing technical support (MSP environment preferred)
Proven experience with Windows Server administration, Active Directory, Office 365, and Exchange Online
Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VLANs, routing, switching)
Experience configuring and troubleshooting routers, firewalls, and switches
Ability to troubleshoot complex technical issues efficiently and prioritize tasks effectively
Excellent verbal and written communication skills for clear client interaction
Self-motivated, detail-oriented, and able to manage multiple priorities in a fast-paced environment
Ability to work effectively within a team environment to achieve shared goals
Preferred
Certifications such as CompTIA Network+, Microsoft Endpoint Administrator Associate, or CCNA are a plus
AWS or Azure experience is a plus
Passion for technology and commitment to continuous learning and professional growth
Benefits
Comprehensive benefits including medical, dental, vision, life, and disability insurance.
Retirement savings plan with company match.
Paid time off.
Paid holidays.
Extensive training and certification support.
Opportunities for career advancement through cross train or certifications.
Regular team lunches and social events.
Company
Universal Connectivity
Universal Connectivity provides internet, fax, video conference and managed network solutions to various enterprises.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase