Terrestris LLC · 2 months ago
Learning Management Systems Administrator
Washington, DC
Part-time
Onsite
Mid Level
3+ years expTerrestris LLC is an innovative organization focused on leveraging technology to enhance mission outcomes through improved human performance. They are seeking a Learning Management Systems Administrator to manage and enhance the functionality and maintenance of the Federal Trade Commission's Learning Management System, ensuring compliance with standards and effective training data management.
Management Consulting
Responsibilities
Manage day-to-day operations of the LMS, ensuring functionality, reliability, and accessibility for users
Configure system settings, permissions, roles, and hierarchies to meet organizational needs
Perform regular updates, patches, and upgrades to the LMS platform
Primary point of contact for LMS daily operations and end-user support
Maintains and monitors system performance
Partner with the team, instructors, and vendors to ensure optimal use of the LMS
Identify process and quality improvements, providing feedback on usage, defects, and enhancements
Monitor monthly releases for upcoming system changes and deployments
Create, update, and deactivate user accounts as necessary
Monitor and troubleshoot user access issues, ensuring timely resolution
Provide guidance and technical support to end-users, instructors, and course designers
Generate and analyze user activity reports to identify engagement trends or system issues
Create and manage user structures including the creation of user groups and learning cohorts
Manages course enrollment including progress tracking
Publish and archive online or blended learning solutions, assign training curricula, and add and delete resources
Manage the course asset library
Populate course information and assign learners
Develop and update standardized tools and reporting for ongoing access to learning information; generate standard and custom reports
Analyze reporting data and recommend strategic direction to Chief Learning Officer, technical managers, or others, as appropriate
Create and manage the overall course structure and set up course programs based on specifications from the instructional designer
Manage tracking of course revisions and history
Build online assessments and evaluations in LMS for courses
Manage relationship with third party vendors and facilitate the successful linkage of courses to FTC’s LMS
Assign and manage learning paths, certifications, and compliance training
Provide troubleshooting assistance for users regarding logging in to the LMS and accessing courses
Troubleshoot and resolve issues relating to system functionality and software systems
Serve as point of escalation for support issues, which may include interaction with LMS vendor and other vendor support services
Work with the instructional technologist and instructional designers to troubleshoot and resolve technical issues related to accessing the LMS and course content
Develop and generate custom reports on user progress, course completion, and compliance
Provide data insights to support organizational learning strategies
Develop and maintain standard operating procedures (SOPs) and user guides for the LMS
Conduct training sessions for users, administrators, and course creators on LMS functionality
Document system changes, configurations, and integrations for reference
Qualification
Required
Certification as a Cornerstone Administrator
A minimum of 3 years' experience as a Cornerstone LMS administrator working within the government sector
Technical skills including troubleshooting, and understanding of directory, file structures, and systems
The ability with course design and development
The ability to troubleshoot and resolve technical issues
The ability to collaborate with others at all levels of the organization as well as vendors
Customer service skills and a responsive attitude
Strong oral and written communication skills; ability to communicate complex technical concepts in layman's terms
Benefits
Health
Life
Disability
Financial
Retirement benefits
Paid leave
Professional development
Tuition assistance
Work-life programs
Company
Terrestris LLC
Founded by a Marine Corps Veteran, and Rooted in the USMC values of Honor, Courage, and Commitment; Terrestris, LLC is a service-disabled veteran-owned small business (SDVOSB) and SBA-certified 8(a) firm, specializing in Human Capital solutions, programmatic support, Information Technology, and Science and Technology services.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Alex Horti - MBA, HRM, CRS
Chief Executive Officer
Company data provided by crunchbase