Travelers · 3 months ago
Experienced General Liability Claim Representative
VA - Richmond
Full-time
Hybrid
Entry, Mid Level
1+ years expTravelers is a leading property casualty insurer with a commitment to customer care and community support. The Experienced General Liability Claim Representative is responsible for investigating, evaluating, negotiating, and resolving General Liability related claims while ensuring compliance with quality standards and regulations.
Auto InsuranceInsuranceProperty Insurance
Responsibilities
Timely coverage analysis and communications with insured based on application of policy information, facts or allegations of each case. Consults with Unit Manager on use of Claim Coverage Counsel
Investigates each claim through prompt contact with appropriate parties such as policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts to determine the extent of liability, damages, and contribution potential. Takes necessary statements
Identifies resources for specific activities required to properly investigate claims such as Subrogation, Risk Control, nurse consultants, and fire or fraud investigators and to other experts. Requests through Unit Manager and coordinate the results of their efforts and findings
Verifies the nature and extent of injury or property damage by obtaining and reviewing appropriate records and damages documentation
Keeps effective diary management system to ensure that all claims are handled timely. At required time intervals, evaluates liability and damages exposure, and establishes proper indemnity and expense reserves
Utilizes evaluation documentation tools in accordance with department guidelines
Responsible for prompt, cost effective, and proper disposition of all claims within delegated authority
Negotiates disposition of claims with insureds and claimants or their representatives
Recognizes and implements alternate means of resolution
May manage litigated claims. Develops litigation plan with staff or panel counsel, track and control legal expenses Assures appropriate resolution
Maintains claim files, have an effective diary system, and document claim file activities in accordance with established procedures
May attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed
Updates appropriate parties as needed, providing new facts as they become available, and their impact upon the liability analysis and settlement options
Recognizes cases based on severity protocols to be referred timely to next level claim professional or Major Case Unit
Appropriately deals with information that is considered personal and confidential
Fulfills specific service commitments made to certain accounts, as outlined in Special Account Communication (SAC) instructions, and inquiries from agents and brokers
Represents the company as a technical resource, attends legal proceedings as needed, act within established professional guidelines as well as applicable state laws
Provides quality customer service and ensures file quality
Shares accountability with business partners to achieve and sustain quality results
Investigate, evaluate and settle claims, applying technical knowledge and human relations skills to effect fair and prompt disposal of cases and to contribute to a reduced loss ratio
Adjust reserves or provide reserve recommendations to ensure that reserve activities are consistent with corporate policies
Resolve complex, severe exposure claims, using high service oriented file handling
In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated
Perform other duties as assigned
Qualification
Required
High school diploma or GED required with a minimum of one year bodily injury liability claim handling experience or two years of general liability claim handling experience
Preferred
Bachelor's Degree preferred
2 years bodily injury liability claim handling experience preferred
Commercial Claim handling experience preferred
General knowledge and skill in claims handling and litigation preferred
Basic working level knowledge and skill in various business line products preferred
Demonstrated ownership attitude and customer centric response to all assigned tasks – Intermediate
Demonstrated good organizational skills with the ability to prioritize and work independently. - Intermediate
Demonstrated strong written, verbal and interpersonal communication skills including the ability to convey and receive information effectively. Intermediate
Attention to detail ensuring accuracy –Intermediate
Analytical Thinking- Intermediate
Judgment/Decision Making- Intermediate
Communication- Intermediate
Negotiation- Intermediate
Insurance Contract Knowledge- Intermediate
Principles of Investigation- Intermediate
Value Determination- Intermediate
Settlement Techniques- Intermediate
Medical Knowledge- Intermediate
Benefits
Health Insurance
Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
Company
Travelers
Travelers provides insurance coverage to protect the things that are important to you – your home, your car, your valuables and your business.
10001+ employees
H1B Sponsorship
Travelers has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (75)
2024 (47)
2023 (60)
2022 (42)
2021 (27)
2020 (20)
Funding
Current Stage
Public CompanyTotal Funding
unknown2002-03-22IPO
Leadership Team
Dan Frey
Executive Vice President and Chief Financial Officer
Beth Maerz
SVP, Customer, Strategy and Innovation
Recent News
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