BGIS · 4 days ago
Data Center Lead
Phoenix, AZ
Full-time
Onsite
Mid Level
3+ years expBGIS is a leading provider of integrated facility management services, and they are seeking a Data Center Lead to oversee daily operations and manage a team of technicians in Phoenix, AZ. The role involves ensuring high-quality service delivery, compliance with client SLAs, and mentoring team members while managing critical tasks in a data center environment.
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Responsibilities
Demonstrate strong, competent leadership for team members to guide them in reaching their full potential and meeting their objectives, which supports achievement of our corporate goals
Contribute actively to providing onboarding training and hands-on data center training to all team members
Provide mentoring, coaching, and guidance to all team members
Conduct daily huddles with team members
Monitor daily performance to ensure client service is delivered in a timely and quality manner
Enable team members with framework to provide “run the business” support
Contribute to the completion of other key initiatives as assigned
Regular walks through the Data Center daily
Effectively manage the ServiceNow ticketing queue, triaging tickets based on priority and scheduling work to meet / exceed SLA requirements
Perform Quality Checks and delegate Quality Checks to experienced data center technicians
Complete assigned and scheduled tasks in a timely manner in accordance with client deadlines
Provide guidance pertaining to physical installation and power-up (Rack & Stack) of servers, peripherals, and network equipment
Participate in SOP meetings and drive SOP development
Qualification
Required
High School Diploma or equivalent
Minimum 3 years experience with IT and networking systems, with exposure to technical and operations roles in a Data Center environment or equivalent work experience
Minimum 1 Technical Certification or equivalent work experience
Experience with dynamic Colocation and Managed Services environments
Strong working knowledge of Data Center architectures and systems for raised floor space: equipment cabinets, containment solutions, final power distribution, computer systems, network systems, cabling systems, and communications circuits
Comprehension of Data Center core infrastructure (power, cooling, fire protection) and interactions with raised floor equipment standards
Proficiency with DCIM principles and applications
Positive focus to contribute to a team environment where diversity, knowledge transfer, and cohesiveness is promoted
Ability to work collaboratively with clients, colleagues, and other service providers to plan and execute tasks
Strong customer service skills and maintenance of good relations with clients and other team members
Excellent verbal and written communication skills
Strong proficiency with ServiceNow
Preferred
Ability to work at heights preferred
Ability to work all shift schedules 7x24x365
Availability to be on-call and respond to off hour emergency calls
Benefits
Work/life balance
Health and wellness
Community involvement
Company
BGIS
BGIS is a global leader in integrated facility management services.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2019-03-11Acquired
Leadership Team
Brian Fellows
Chief Commercial Officer
Doug Wagner
HR Business Partner
Company data provided by crunchbase