Daifuku · 2 months ago
Sr Manager Resident System Support
Bolingbrook, IL
Full-time
Hybrid
Senior Level
5+ years expDaifuku is the nation’s leading independent, U.S.‐based provider of intelligent material handling systems. The Sr Manager Resident System Support is responsible for customer relationship management and sales of RSS contracts, overseeing all Resident System Support locations and managers while ensuring operational excellence and customer satisfaction.
Industrial Automation
Responsibilities
Oversee the customer relationship and satisfaction of RSS sites, accountable for the sales and estimation of new and renewal contracts
Oversees the Resident System Support Managers, including financial and technical activities of Operations and Maintenance including Automation Technician and System Engineering activities on customer sites
Plans, develops and implements systems and procedures to ensure operating quality, preventive maintenance programs, environmental compliance and safety of assigned sites
Facilitates technical and safety training and other professional development for staff
Develops and implements business plans
Participates in emergency calls, coordinate action plans, and assist with the closing out of extended Client Care tickets
Maintains client relationships and takes ownership of the end-to-end customer service experience
Plans, develops and implements systems and procedures to ensure the operating quality, preventive maintenance programs, environmental compliance and safety of assigned sites
Develops Site Supervisors and managers to ensure proper management of employees and issues
Follows Daifuku Safety program policies and procedures
Qualification
Required
Bachelor's degree in Manufacturing field and computer science related field or equivalent experience
5+ years' experience in service provision, adhering to contract terms
Minimum of 3 years of experience with managing a team in a manufacturing environment
Experience with CMMS programs
Advanced knowledge of fulfilment centers or distribution warehouses, and conveyor systems
Strong leadership skills with ability to lead, manage, coach, and train all levels of employees
Ability to interface with internal and external customers, vendors and executive management
Strong knowledge of troubleshooting and repairing Daifuku equipment and technology
Knowledge of automated conveyor systems and controls, electrical and electronic principles, and blueprints and electrical schematics
Knowledge of budgets and accounting principles
Knowledge of safety programs
Ability to learn new technologies
Proficient computer skills including MS Office
Strong customer service orientation
Self-motivated and detail-oriented
Project management skills
Ability to manage multiple deadlines
Team orientation
Company
Daifuku
Since its founding in 1937, Daifuku has been providing customers worldwide with optimal and best solutions to enhance their global competitiveness, as a comprehensive material handling system manufacturer and integrator.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Dracius McKee
Human Resources Business Partner – HRSS Human Resources Data and Analytics Specialist
Company data provided by crunchbase