DNI (Delaware Nation Industries) ยท 2 months ago
Senior Customer Technical Support Specialist
Virginia Beach, VA
Full-time
Onsite
Senior Level
6+ years expDelaware Nation Industries (DNI) is seeking a Senior Customer Technical Support Specialist to support the NAVSEA mission at Dam Neck Annex. This role involves providing Tier II/III technical support and ensuring efficient IT operations that align with Navy mission readiness.
Business DevelopmentConsultingInformation ServicesInformation TechnologySoftware
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provide Tier II/III technical support using platforms such as BMC Remedy and ServiceNow
Troubleshoot and resolve complex IT incidents and service requests
Document issues and resolutions in accordance with ITIL best practices
Assist in onboarding, account creation, and user access management
Coordinate with system administrators and network teams to resolve escalated issues
Develop user guides and conduct basic training sessions for end-users
Support IT asset tracking, updates, and configuration management
Qualification
Required
DoD Secret Security Clearance required
Six (6) years of professional experience in Help Desk operations within DoD or Federal environments
IAT III certification (e.g., CASP+, CISSP, or CISA)
Proficiency with ServiceNow or BMC Remedy ticketing systems
Strong customer service and communication skills
Company
DNI (Delaware Nation Industries)
The DNI family consists of tribally owned companies featuring multiple HUBZone and SBA 8(a) Certified companies operating as federally recognized prime contractors providing state-of-the-art Enterprise IT services, Cybersecurity services, Research and Development, Construction, Management, and Professional services to federal and commercial clients.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Jerry Kennedy
Chief Team Servant (aka President & CEO)
Jay Graham
President
Recent News
2024-02-18
Company data provided by crunchbase