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NYC Health + Hospitals · 1 month ago

Deputy Director, Human Resources (Deputy Director, Operations)

New York, NY

Full-time

Onsite

Lead/Staff, Director/Executive

$130K/yr - $130K/yr

5+ years exp

NYC Health + Hospitals is the largest public health care system in the United States, providing essential services to over one million New Yorkers annually. The Deputy Director of Human Resources will oversee various HR operations, including workforce planning, onboarding, and performance evaluation processes while supporting the Chief Human Resources Officer.

Health CareHome Health CareHospitalMedicalNursing and Residential Care

Responsibilities

Provides oversight of the off-boarding tasks that supports employee’s separation processing

Oversees the timely completion of all required documents for retirement processes and ensures retirees are aware of their benefits

Supervises the CO HR Performance Manager who assists employees and managers with completing performance reviews and troubleshooting as necessary

Monitors workforce planning approval processes and reviews job postings for accuracy prior to opening each position

Communicates with department directors and hiring managers to advise on the vacancy approval process, staffing needs, and provide regular updates on hiring pipelines

Ensures the vacancy pipeline and hiring metrics are current

Supports the implementation of the Workforce Action Planning System (WAPS), including go-live readiness, training, and elbow support to HR superusers at the facility as needed

Manages the Central Office HR onboarding and operations team and is responsible for all aspects of Onboarding and ensuring standard processes are followed

Oversees onboarding of Central Office volunteers, interns, and other contingent staff, ensuring all procedures follow system policies

Oversees the reviews of candidate qualifications to ensure experience and education match corporate standards

Confirms offered compensation is compliant with corporate salary policy and necessary approvals are in place

Responsible for onboarding team’s accurate and timely offer process, including all contact with candidates, scheduling OHS/fingerprinting, extending preliminary offers, reviewing onboarding documents, and granting clearance to start

Along with the Onboarding Manager, monitors the review of onboarding packages to ensure completion of all required tasks prior to sending the final offer letter

Ensures onboarding teams regularly meet hiring managers to advise on the onboarding process, determine priority hires, and discuss best hiring practices

Oversees enrollment of new hires into System New Employee orientation and audits the creation of new employee hire screens

Answers HR-related tasks and questions for potential hires concerning offers, payroll, benefits, time & leave, and compliance topics

Responsible for the timely review and entry of all HR action requests into the approval system (WAPS)

Reviews Functional Job Descriptions (FJD) for classification and compensation alignment, and reviews Wage & Salary matters

Ensures all requested employment transactions (promotions, salary adjustments, data changes, etc.) are compliant with policy

Oversees the standard process for employment actions in PeopleSoft (promotions, salary adjustments, transfers, data changes, etc.) and sends corresponding notification letters

Ensures the maintenance and update of information in PeopleSoft

Monitors action approvals and ensures timely processing and notifications

Oversees the review and processing of pending PeopleSoft self-service actions

Reviews and submits HRSS tickets and follows up with HRSS staff for resolution of PeopleSoft matters

Partners with Labor Relations to update executive order status for employees, where applicable

Ensures all filing is completed in a timely manner (Payroll Audit Report, OnBase, Personnel File)

Manages the system-wide unemployment insurance (UI) process

Reviews unemployment claims and follows up on supporting documents from facility UI liaison to contest claims as necessary; escalates complex UI matters to CHRO in a timely manner

Ensures the maintenance and update of reporting relationships

Reports evaluation compliance on a regular basis to management and departments

Follows up with department heads on evaluations that are below satisfactory/below expectation, in collaboration with the CHRO and/or the Employee Relations Lead

Ensures compliance with all processes and maintains a high level of confidentiality at all times

Oversees the timely review of the HR audit/quality report on a regular basis (at least bi-weekly) to ensure all actions keyed into PeopleSoft were authorized and supporting documentation is attached

Generates reports/queries for the Chief Human Resources Officer as requested

Develops standard processes and flowcharts for areas of responsibility

Ensures all staff are using standard templates that are reviewed and approved by HR leadership

Escalates matters to the CHRO as needed and supervises staff in the absence of the CHRO as directed

Answers general employee inquiries and assists with special projects as needed

Qualification

HR operationsPeopleSoftOnboarding processesPerformance managementTransactional HR experienceCustomer serviceMicrosoft OfficeDetail orientedInterpersonal skillsProblem-solving skills

Required

5+ years of HR experience in a similar setting, leading an HR team responsible for multiple HR functions, including offboarding and performance management

Transactional Human Resources experience

Strong familiarity with onboarding and background investigation processes

Experience with performance management oversight activities and oversight of offboarding

Strong working knowledge of PeopleSoft

Excellent customer service skill

Detail oriented

Strong working knowledge of Microsoft Office (Excel, Word, Outlook)

Strong interpersonal and relationship building skills

Creative problem-solving skills