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HealthFitness · 2 weeks ago

Program Manager I - Fitness

Longview, TX

Full-time

Onsite

Entry Level

$44K/yr - $51K/yr

2+ years exp

HealthFitness, a Trustmark company, is a leader in providing fitness solutions. They are seeking an entry-level Program Manager I - Fitness to manage operational aspects of fitness programs, ensuring high participation and customer satisfaction.

Health Wellness & Fitness

Responsibilities

Manages and directs all operational aspects of a midsized, single client on-site fitness program ensuring the highest level of participation, results achievement, and customer satisfaction in the delivery of onsite and virtual programs and services

Responsible for contract compliance, development of and adherence to the strategic business plan, staff supervision, training, development, design and facilitation of a variety of health and fitness programs, and administrative duties including developing outcomes focused management reports

Implements and instructs individual and group fitness programs, provide floor supervision, fitness testing, exercise prescriptions, and orientations

Carries out supervisory responsibilities for both on-site and virtual staff in accordance with HealthFitness policies, procedures and applicable laws including recruiting, orienting, training, evaluating, developing, and planning the succession of associates

Plans, assigns and directs work assignments to ensure staff remain challenged and productivity is maximized; provides training and development opportunities to promote and encourage career growth

Ensures all staff is properly trained and hold appropriate certifications necessary for safe and effective program delivery; provides continuous feedback and coaching to all program staff to ensure quality of all programs and services being delivered both onsite and virtually

Evaluating team performance by observing onsite instruction, attending live virtual sessions and watching recorded sessions

Conducts formal performance appraisals on an annual basis and initiates formal corrective action process when warranted

Leads regular individual and group staff meetings onsite and virtually to ensure associates are informed about HealthFitness, client and program events, initiatives, and status

Submits employment forms, payroll records and billing worksheets accurately and according to contract provisions and HealthFitness policies

Ensures contract compliance

Manages client relationship to ensure that high customer satisfaction is maintained and HealthFitness value is reinforced

Develops and implements the yearly strategic business plan to identify contract deliverables, program/service offerings and initiatives, targeted outcomes and marketing strategy to meet client objectives and includes strategies for virtual programming

Prepares and manages operating budget

Ensures expenditures are made in accordance with applicable policies and procedures

Manages the development of outcomes focused programs to meet client objectives; interfaces with client company management and peripheral departments as appropriate to assess client needs and identify HealthFitness programming solutions for both onsite and virtual fitness offerings

Tracks participant and program data for measurement of individual and program goal achievement, outcomes, and results; creates outcomes focused management reports based on the identified business plan goals and objectives for both onsite and virtual

Generate revenue producing programs

Identify expansion opportunities and revenue targets, creates plans to generate revenue and meet financial goals

Directs the implementation of fitness center based and virtual individual and group fitness programs, health education activities, motivational programs and special events; coordinates marketing and communications to maximize program engagement in regard to both onsite and virtual fitness programs, bringing in HealthFitness Corporate support as appropriate

General oversight and management of Fitness Center(s) operations

Creates an engaging onsite and virtual community that drives member participation

Manages all fitness center program activities in accordance with HealthFitness operational, quality, safety and service standards

Designs and develops outcomes focused programs and interventions including data collection and evaluation process; delivers personalized services and other programs to participants as applicable

Coordinates marketing and communications to maximize program engagement for both onsite and virtual programming, bringing in HealthFitness Corporate support as appropriate

Ensure that both client and HealthFitness standards and requirements are used/met on all marketing materials and communications

Create professional standards for all marketing materials to ensure highest quality and professionalism for both onsite and virtual audiences

Maintains accurate records and ensures confidentiality of data collected during health assessment and health promotion/membership activities in accordance with HealthFitness requirements, including if applicable file transfer, processes, collaborating with related suppliers and/or storage

Ensures compliance is in place for all virtual programs by making sure all waivers and forms are completed

Other duties as needed/assigned

Qualification

Exercise Science degreeGroup Exercise certificationPersonal Training certificationAdult CPR/AED certificationSupervisory experienceFitness assessment proficiencyMS Office proficiencyCustomer service skillsInterpersonal skillsOrganizational skillsPresentation skills

Required

Bachelor's degree in Exercise Science, Health Promotion, Kinesiology or related discipline along with 2+ years' related industry experience or equivalent combination of education, current certifications and experience

Current Adult CPR/AED certifications from American Heart Association, American Red Cross, or American Safety & Health Institute

Industry recognized Group Exercise certification from ACE, AFAA/NASM, ACSM, NCCPT, or NETA; required within 90 days of hire

Personal Training certification from an industry recognized and HealthFitness approved provider; required within 90 days of hire

Ability to lead, manage and operate a fitness center

Strong interpersonal and customer service skills including the ability to motivate others

Ability to effectively organize and prioritize work demands

Computer proficiency in MS Office including at minimum Word, Excel and Outlook

Proficiency in fitness assessment and exercise prescription

Ability to teach a variety of group exercise class formats

Strong presentation skills and professionalism

Applicants must meet hiring requirements including but not limited to pre-employment drug test