You.com · 2 days ago
Customer Success Architect
San Francisco, CA
Full-time
Hybrid
Senior Level
$145K/yr - $190K/yrYou.com is an AI-powered search and productivity platform focused on delivering personalized and efficient search experiences. The Customer Success Architect will act as a key technical and strategic advisor to enterprise customers, ensuring successful onboarding, adoption, and optimal workflows while fostering strong relationships and providing ongoing support.
Artificial Intelligence (AI)ChatbotGenerative AIInformation TechnologyInternetSearch Engine
Responsibilities
Customer Onboarding: Lead technical onboarding sessions to ensure a seamless transition from sales to implementation
Value Realization: Drive adoption and identify opportunities for customers to unlock maximum value from our solutions
Product Training: Educate customer teams on product capabilities and best practices to ensure long-term success
Workshops: Facilitate workshops to uncover business needs, align workflows, and design cross-enterprise solutions
Solution Design: Partner with customers to architect workflows and integrations tailored to their unique processes and goals
Technical Guidance: Provide deep technical expertise during InfoSec, architectural discussions, and compliance reviews
Project Management: Oversee project delivery timelines, ensuring milestones are met and customer expectations are managed effectively. Coordinate with internal teams and customer stakeholders to keep projects on track and within scope. Identify and mitigate risks to ensure successful implementation and adoption
Customer Advocacy: Act as the voice of the customer by collaborating with Product Management and Engineering to influence the product roadmap
Ongoing Support: Build strong, trusted relationships with customers to ensure they remain engaged and successful with our platform
Qualification
Required
Proficiency in cloud platforms, APIs, Generative AI, and workflow solutions
Strong understanding of enterprise business processes and the ability to design solutions that drive efficiency and adoption
Exceptional communication and presentation abilities, with the capability to engage technical and non-technical stakeholders
Strong relationship-building skills, fostering trust and credibility with enterprise customers
Proven experience in post-sales, customer success, or solution architecture roles within the SaaS industry
Track record of driving customer adoption, value realization, and retention through strategic guidance and technical expertise
Experience managing project timelines, deliverables, and cross-functional collaboration
Ability to balance competing priorities and ensure successful project outcomes
Benefits
Hubs in San Francisco and New York City offering regular in-person gatherings and co-working sessions
Flexible PTO with U.S. holidays observed and a week shutdown in December to rest and recharge
A competitive health insurance plan covers 100% of the policyholder and 75% for dependents
12 weeks of paid parental leave in the US
401k program, 3% match - vested immediately!
$500 work-from-home stipend to be used up to a year of your start date
$1,200 per year Health & Wellness Allowance to support your personal goals
The chance to collaborate with a team at the forefront of AI research
Certain perks and benefits are limited to full-time employees only
Company
You.com
You.com is a personalized AI search engine that delivers customized recommendations and allows natural conversation with its AI chatbot.
Founded in 2020
51-200 employees
H1B Sponsorship
You.com has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (6)
2023 (3)
2022 (4)
Funding
Current Stage
Growth StageTotal Funding
$195MKey Investors
Cox EnterprisesRadical VenturesMarc Benioff
2025-09-03Series C· $100M
2024-06-17Series B· $50M
2022-07-14Series A· $25M
Leadership Team
Richard Socher
CEO
Bryan McCann
Cofounder | CTO
Recent News
2026-01-18
Norwest
2025-12-30
2025-11-03
Company data provided by crunchbase