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Smith's Food & Drug Centers · 2 months ago

CUSTOMER SVC/DEPT LEADER

Kalispell, MT

Part-time

Onsite

Mid Level

Smith's Food and Drug is a grocery store chain that aims to create amazing experiences for customers. The Customer Service/Department Leader is responsible for directing the Front-end department, ensuring exceptional customer service, and maintaining a clean and safe environment while supervising daily operations.

Food Processing

Responsibilities

Create an outstanding customer experience through exceptional service

Establish and maintain a safe and clean environment that encourages our customers to return

Direct and supervise all day-to-day functions, duties and activities for the Front-end department

Responsible for the execution of best practices, goals and Front-end standards established for the department

Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service

Role model and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others

Communicate company, department, and job specific information to associates

Collaborate with associates and promote teamwork to help achieve company/store goals

Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store

Gain and maintain knowledge of products sold within the departments and be able to respond to questions and make suggestions about products

Monitor and control supply expenses for the department

Manage cash control, sales and cash items and records for the store

Manage the scheduling of Front-end associates to provide adequate department coverage

Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports

Develop and implement a department business plan to achieve desired results

Create and execute sales promotions in partnership with store management

Implement the period promotional plan for the department

Stay current with present, future, seasonal and special ads

Monitor and control expenses for the department

Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory

Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs

Plan, organize and supervise the inventory process

Train department associates on inventory/stocking and Computer Assisted Ordering

Adhere to all food safety regulations and guidelines

Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management

Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair

Notify management of customer or employee accidents

Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud

Oversee and manage the efficient operations of all functions and activities of the Front-end

Adhere to all local, state and federal laws, and company guidelines

Assists management in the supervision and coaching of front end associates in the performance of their duties

Qualification

Retail experienceCustomer service experienceBasic math skillsEffective communicationStress managementTrustRespectProduct knowledgeInventory managementSafety complianceTeamwork

Required

Effective communication skills

Knowledge of basic math (counting, addition, and subtraction)

Ability to handle stressful situations

Retail or Customer Service experience

Promote trust and respect among associates

Communicate company, department, and job specific information to associates

Collaborate with associates and promote teamwork to help achieve company/store goals

Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store

Gain and maintain knowledge of products sold within the departments and be able to respond to questions and make suggestions about products

Monitor and control supply expenses for the department

Manage cash control, sales and cash items and records for the store

Manage the scheduling of Front-end associates to provide adequate department coverage

Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports

Develop and implement a department business plan to achieve desired results

Create and execute sales promotions in partnership with store management

Implement the period promotional plan for the department

Stay current with present, future, seasonal and special ads

Monitor and control expenses for the department

Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory

Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs

Plan, organize and supervise the inventory process

Train department associates on inventory/stocking and Computer Assisted Ordering

Adhere to all food safety regulations and guidelines

Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management

Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair

Notify management of customer or employee accidents

Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud

Oversee and manage the efficient operations of all functions and activities of the Front-end

Adhere to all local, state and federal laws, and company guidelines

Assists management in the supervision and coaching of front end associates in the performance of their duties

Must be able to perform the essential functions of this position with or without reasonable accommodation

Benefits

A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.

Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.

Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.

Valuable associate discounts on purchases, including food, travel, technology and so much more.

Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.

Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.