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University of Virginia · 1 month ago

Ticket Operations and Data Analytics Intern (Staff Wage)

Charlottesville, VA

Internship

Onsite

Intern

0+ years exp

The University of Virginia is committed to providing excellent customer service and maximizing ticket sales revenue for its athletics-related events. The Ticket Operations and Data Analytics Intern will assist with event operations, customer service, and data reporting to support the Athletics Ticket Office.

Higher Education

Responsibilities

Assist with athletic and university ticketed events including event set-up and breakdown of assigned events

Ensure a high level of customer service is maintained both in the office and during events

Assist in the renewal process for season tickets with an emphasis on client retention

Assist in the data-driven decision-making process by building sales and revenue reports – proficiency in Microsoft Excel is preferred

Assist in maintaining precise data and financial records for the Athletics Ticket Office and Virginia Athletic Foundation

Provide exemplary customer service through phone, face-to-face, live chat, text, and email interactions in a timely and professional manner

Assist with daily maintenance of ticket system software and office equipment

Process ticket orders using ticket software and equipment

Office errands and other duties as needed for the department

Works effectively as a team member

Qualification

Microsoft ExcelData software managementCustomer servicePublic communication skillsOrganizational skills

Required

High School Graduate or Equivalent

Ability to effectively communicate both verbally and in writing to convey clear, well-articulated information

Ability to understand, speak, and write to convey messages and correspond in an articulate and professional manner

Possess public communication skills that allow professional representation of the University of Virginia to a variety of business, government and community customers and associates

Able to communicate effectively over the phone, in person, email, etc

Strong organizational and computer skills

Intuitively able to reason, analyze information, and apply judgment to solve problems both routine and complex in nature

Able to perform well under stress and maintain a positive attitude

Required to travel to locations on and off Grounds

Able to stand for hours at a time at both indoor and outdoor events

Will be required to sit to perform deskwork and type on a keyboard

Regularly required to listen and speak to effectively communicate orally

Regularly required to stand, walk, and climb stairs to move about the facilities

Handle materials, reach overhead, kneel, or stoop to perform tasks

Regularly lift 40 or fewer pounds