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BJ's Wholesale Club · 2 weeks ago

New Club Talent Team Member Experience Leader - Travel

Florida, United States

Full-time

Hybrid

Senior Level

5+ years exp

BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. The Member Experience Leader is responsible for assessing, teaching, and assisting the Assistant Club Managers of Member Experience for new clubs, ensuring a consistent and high-quality onboarding and development experience aligned with BJ’s business goals and cultural values.

E-CommerceRetailShopping

Responsibilities

Deliver structured leadership training with direct emphasis in Member Experience areas

Facilitate in club training covering:

GOLD execution and member engagement

Frontline operations, Omni, Optical, Liquor, Gas, and HROC procedures

Compliance, food safety, and audit preparedness

Talent management, coaching, and team development

Business analytics, scheduling, and labor optimization

Assist ACMs and CMs in key events from club turnover to grand open:

Supply receiving

Department setup

Training of leads and team members

Assist with key tasks after Grand Opening

Observe ACMMEs in action and provide targeted coaching aligned with KPIs and behavior expectations

Track developmental milestones and certify readiness for independent role execution

Identify knowledge or skill gaps and deliver reinforcement training

Prepare detailed progress assessments and provide feedback to Club Managers and Regional Ops

Collaborate with Learning & Development and Field Ops to continuously improve the training curriculum

Update training materials to reflect policy changes, new systems (Tableau, MY WORK), or best practices

Share insights and feedback to influence broader training strategy and club leadership effectiveness

Serve as a liaison between training, HR, compliance, and operations teams

Model inclusive leadership, ethical decision-making, and high-performance culture

Assist with new club openings, pilot programs, or underperforming market interventions as needed

Model BJ’s values and GOLD standards at all times

Influence future leaders through mentorship and coaching

Promote a growth mindset and continuous improvement culture

Champion safety, service excellence, and operational discipline

Qualification

Training deliveryClub operations expertiseLeadership experienceMicrosoft Office proficiencyServSafe certificationCommunication skillsCoaching skillsPerformance reporting toolsLMS platformsPresentation skills

Required

5+ years of BJ's or industry leadership experience, including multi-department or club-level oversight

Deep expertise in club operations, member service, and leadership development

Strong communication, presentation, and coaching skills

High proficiency in Microsoft Office, MY WORK, LMS platforms, and performance reporting tools

Current ServSafe certification (must maintain in good standing)

Preferred

Experience in delivering training or facilitating leadership workshops preferred

Benefits

Weekly Pay: Get paid every week so that you can manage your money on your terms.

Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.

Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.

Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.

401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).

Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.