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State of Arizona · 2 months ago

ADMINISTRATIVE SERVICES OFFICER 1

Phoenix, AZ

Full-time

Onsite

Entry Level

$50K/yr - $53K/yr

2+ years exp

The State of Arizona's Department of Environmental Quality is seeking an Administrative Services Officer 1 to join their Business & Finance Unit. This role involves billing, collections outreach, data entry, and assisting with various accounting-related duties to support the agency's mission of protecting public health and the environment.

GovernmentOffice AdministrationPublic Relations

H1B Sponsor Likely

Responsibilities

Keeps accurate billing records and assist with billing questions or reconciliations as needed

Updates any related logs or provides feedback to programs related to billing completion

Logs and researches returned mail and invalid E-mail addresses

Skip trace to find correct customer contact info and enter that info into the appropriate system

Follows-up to on disputes/inquiries to ensure resolution

Participate in collection call drives, outreach, and responses to customers

Works closely with Attorney General team on delinquent accounts

Updates customer call notes in the system

Assists in demand letter mailings and other clerical functions related to collections / billing as needed

Assist with daily deposits and payment logs

Qualification

Accounts receivable processesGeneral accepted accounting principlesMicrosoft ExcelCollections methodsData entry skillsCustomer serviceCommunication skillsCritical thinking skillsAttention to detailTeamworkCollaboration

Required

Results-oriented, driven individuals with a thirst for problem solving

Commitment to the Agency's mission

Ability to perform billing and data entries into key systems and external files

Responsible for collections outreach and responding to inquiries

Completes assigned collection calls and monitors collections progress including researching disputes

Responsible for skip tracing and updating customer contact information

Assists with mailings and check deposits

Assists in preparation of reports, charts, reconciliation and other accounting related duties as needed

Knowledge of Microsoft Office and Google suite

Preferred knowledge of intermediate to advanced Excel formulas

Knowledge of general accepted accounting principles (GAAP)

Knowledge of or the ability to learn department policies and procedures

Knowledge or the ability to learn of the principles, concepts, practices, methods and techniques of government accounting according to the State of AZ Accounting Manual (S.A.A.M.)

Knowledge of accounts receivable processes and collections

Knowledge of collections methods and techniques

Ability to research and compile information

Knowledge of state statutes, rules and regulations as they pertain to the Department and section

Knowledge of state government and department organizational structure

Understanding of confidentiality

Strong communication skills

Customer service skills and the ability to effectively interact with a wide range of internal and external customers

Critical thinking skills

Proficiency in Microsoft Excel, including the ability to create and utilize VLOOKUPs, Pivot Tables, and simple financial formulas

Data entry skills

Teamwork and collaboration skills

Adaptability skills

Strong work ethic

Attention to detail

Ability to gather facts and information

Effective time management skills

Statistical and abstract analysis skills

Ability to read and clearly write/update standard work procedures

Ability to work individually and collaboratively

Ability to analyze, interpret, and communicate data orally and in writing

Ability to enter data accurately into various systems as needed and to apply critical thinking to resolve errors/problems

Knowledge of or ability to learn, and apply with rigor, ADEQ AMS Lean concepts, principles and tools

Ability to work under pressure meeting deadlines

Exhibit personal initiative

Ability to prioritize effectively

Ability to adapt to changing assignments and priorities

Ability to respond to inquiries with tact, diplomacy, and appropriate timely information

Ability to work as a team player within several divisions

Ability to organize, prioritize and perform multiple tasks on a daily basis

Ability to establish and maintain effective and positive working relationships with agency staff and the public

Ability to complete assigned tasks accurately

Ability to work independently with minimal supervision

Ability to report work status, issues, and inquiries timely

Ability to be analytical

Professional demeanor

Ability to problem solve

Ability to display sound judgment

Preferred

Bachelor's degree or equivalent industry experience

2-5 years of administrative, accounting or accounts receivable experience or in a related field

Benefits

10 paid holidays per year

Accrual of sick and annual leave beginning at 12 and 13 days per year respectively for full-time employees

Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program)

A top-ranked retirement program with lifetime pension benefits

A robust and affordable insurance plan to include medical, dental, life, short-term and long-term disability

An incentivized commuter club and public transportation subsidy program

We promote the importance of work/life balance by offering workplace flexibility

We offer a variety of learning and career development opportunities

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Company

State of Arizona

As public servants, we deeply care about Arizona and are committed to facing the issues of our state head-on.

Founded in 1912

Phoenix, Arizona, USA

10001+ employees

https://doa.az.gov

H1B Sponsorship

State of Arizona has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

2023 (3)

2022 (1)

2021 (2)

2020 (6)