Baptist Memorial Health Care · 2 months ago
Assistant Director of Admissions Operations & Technology (University)
Memphis, TN
Full-time
Onsite
Lead/Staff, Director/Executive
4+ years expBaptist Memorial Health Care is seeking an Assistant Director of Operations for Admissions to oversee the admissions operations team. This role is responsible for ensuring smooth functionality across systems and processes, managing key relationships, and optimizing the admissions program to enhance application review and student engagement.
GovernmentHealth CareHospitalMedicalNon ProfitNursing and Residential CareRehabilitationWellness
Responsibilities
Perform as a member of the admissions leadership team to provide office leadership and help set strategic direction for people, culture, and processes
Supervise directly the overall operations team composed of an Academic Operations Specialist and Student Workers
Manage, lead, and streamline relationships with consultants and external stakeholders
Lead the operations division efforts for data-informed decisions, and coordinate technology needs for areas to improve
Perform analyses, identify problems and solutions, make recommendations and evaluate results relating to the development, enhancement, and maintenance of existing admissions practices, processes, and culture
Manage the integrity of the admissions process flow from application through enrollment. Proactively ensure data integrity across all systems through diligent monitoring of reports and processes
Maintain the admissions Salesforce/JRM instance in collaboration with the Director of Admissions. Admissions Officers and the Academic Operations Specialist to assist with core admissions functions including application review and student engagement
Serve as a user and administrator for various systems including Salesforce, Jenzabar and others as needed
Partner with all Admissions subdivisions on the daily operations of JRM, including investigating and configuring forms, communications, events, interviews, portals, workflows, data imports, automation, queries, and reports
Build and update queries and reports for enrollment data analysis as requested, collaborating closely with the Director of Admissions
Work with both internal and external stakeholders to review and manage data, as well as application imports and exports
Coordinate and facilitate staff development, training, and onboarding in the use of JRM and other relevant software and technologies (creating documentation, leading training sessions, and acting as the primary point of contact for any JRM-related issues)
Ensure access to CRM training/documentation for new Admissions staff and coordinate ongoing training for existing staff to keep knowledge current
Oversee all Standard Operating Procedure creation, documentation, and upkeep for all the admissions divisions
Collaborate with the Directors of Admissions and the VP for Enrollment Management and Student Affairs to oversee the annual admissions budget planning and allocation
Assists in admissions events, Admitted Student Days, Family Weekends, etc
Performs other accountabilities as required or directed
Qualification
Required
Bachelor's Degree
4–6 years of experience in admissions, enrollment management, or related higher education operations
Experience with admissions CRM systems and student information systems
Preferred
Master's degree in higher education administration, business, data analytics, or related field
7 years of progressively responsible experience in admissions, enrollment management, or related higher education operations
Experience with Salesforce and Jenzabar higher education products
Company
Baptist Memorial Health Care
Baptist Memorial Health Care is a non profit company that provides skilled nursing, rehabilitation, cardiac, and clinical services.
10001+ employees
H1B Sponsorship
Baptist Memorial Health Care has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (3)
2021 (1)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Jason Little
President and CEO
Recent News
HealthCareIT News
2025-12-19
2025-06-21
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