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Vitable Health · 15 hours ago

Member Support Associate (HRA)

United States

Full-time

Remote

New Grad, Entry Level

Vitable is a health benefits platform focused on improving healthcare accessibility for everyday workers. They are seeking a licensed insurance agent to provide high-touch support to members, assisting them with insurance enrollments and navigating the healthcare system.

Health CareHealth InsurancePrimary and Urgent Care

Responsibilities

Providing customers a seamless support experience

Submitting applications to the carrier and owning till approval

Helping customers navigate the healthcare system

Quickly identifying and resolving issues for customers when transactions and experiences don’t go exactly as planned

Comprehensively documenting phone calls and emails with members in Zendesk

Answering qualifying and benefit specific questions

Providing phone and email coverage for our members as scheduled

Qualification

Licensed insurance agentHealthcare.gov experienceZendesk experienceBilingualEmpathyPatienceComposure under stressDigital platform navigationEffective communication

Required

Are a licensed insurance agent

Have experience working with Healthcare.gov and/or other state based exchanges such as Covered California

Communicate clearly and effectively in both verbal and written formats

Demonstrate patience, empathy, and the ability to stay composed under stress

Apply your insurance expertise to guide individuals through the process of signing up for health coverage

Navigate and perform confidently within support or sales-based digital platforms

Preferred

Have experience using Zendesk

Have 5+ State Licenses

Are fluently bilingual

Benefits

100% Silver Plan + Full Medical Coverage

Dental and Vision Coverage

401(k) and Life Insurance

Access to Vitable’s Primary Care membership

Unlimited PTO

Remote-first culture with a supportive team

MacBook and any other gear you need

Home office setup stipend

Competitive equity package

Company

Vitable Health

Vitable Health offers primary care and mental health services through membership.

Founded in 2020

Philadelphia, Pennsylvania, USA

51-200 employees

https://www.vitablehealth.com

Funding

Current Stage

Growth Stage

Total Funding

$24.8M

Key Investors

First Round Capital

2024-07-19Series A· $16M

2021-10-27Seed· $7.2M

2020-10-21Pre Seed· $1.6M

Leadership Team

Joseph Kitonga

Founder & CEO

Recent News

Business Wire

Vitable Health and DirectShifts Partner to Expand Clinicians’ Access to Care and Coverage

2025-12-09

Morningstar.com

Vitable Health Deepens Its Direct Primary Care Offering to Power a More Meaningful ICHRA Experience

2025-10-15

Business Wire

Vitable Health Brings Primary Care-Backed ICHRA to Ohio Small Businesses as New $400 Tax Credit Takes Effect

2025-07-22

Company data provided by crunchbase