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Hawthorn Bank · 2 months ago

DEPOSIT OPERATIONS REPRESENTATIVE I

Jefferson City, MO, USA

Full-time

Onsite

Entry Level

1+ years exp

Hawthorn Bank is looking for a Deposit Operations Representative I to handle various deposit operations tasks. The role involves quality control reviews, processing returned deposit items, and assisting customers with inquiries related to their accounts.

BankingCommunitiesFinancial Services

Responsibilities

Make decisions about a variety of daily transactions and exercise discretionary authority; resolve problems and provide troubleshooting; professionally and diplomatically deal with coworkers

Review and process returned deposit items. Receive unpaid checks from other financial institutions that Hawthorn Bank customers have deposited; make decisions about whether to rerun the checks for clearing or charge back to customers’ accounts; contact customers via telephone regarding returned items; periodically send letters to customers requiring special instructions on returned deposit items

Review Bounce Protection reports daily; send letters to new Bounce customers and customers with negative balances; send daily notices regarding Bounce activity; perform necessary maintenance to add and delete Bounce from accounts. Extend Fresh Start to qualifying customers; prepare Fresh Start documentation; establish Fresh Start plan on computer

Review non-posted items and determine how items should be processed. Correct or return all non-posted items. Review dormant account transactions to ensure procedures are followed. Review and determine how to process transactions to restricted accounts and accounts with deceased owners

Perform quality control review on all new and updated checking accounts, savings accounts, certificates of deposit, individual retirement accounts, safe deposit boxes, health savings accounts, commercial account analysis, automatic fund transfers, and sweeps. Review reports and documentation to verify computer records for accuracy a completeness; contact back staff to facilitate error correction. Utilize system applications to track outstanding items; forward list of pending items to affected bank staff for completion

Perform quality control review on holds and stop payments. Review reports and documentation against computer records for accuracy and completeness; contact bank staff to facilitate error correction

Monitor stop suspect report to determine whether any items are stop payment matches and perform necessary transactions to return item

Process charge-off and recovery transactions: perform appropriate maintenance and/or account entry, mail customer proper notification. Review customer accounts for potential recoveries on charged off accounts and obtain authorization for recovery. Report charged-off accounts and recoveries to collection agencies and ChexSystems

Administer the IntraFi Program by approving pending orders, mailing statements, new account notices, and security notices, answering questions from bank staff, and expediting payment process

Administer State Treasurer Program by working with representative of Missouri State Treasurer Office and appropriate bank personnel to ensure new certificates of deposits are placed for MO Link and General Deposits; ensure certificates of deposit are properly closed upon maturity

Process CD interest checks and IRA distribution checks

Ensure compliance with bank procedures, state and federal regulations including staying abreast of changes in regulations; make recommendations for process efficiencies

Provide guidance and assistance to other bank staff regarding such topics as the core system, deposit procedures, and account set-up

Reconcile and balance internal deposits and general ledger accounts and keep accurate records of same

Assist with special projects as assigned by the supervisor. Communicate with supervisors regarding the status of pending activities and projects

Conduct account research upon request; assist in notice and letter preparation

Serve as primary back-up to other Deposit Operations Representative positions

Comply with all banking regulations, policies and procedures

Qualification

Quality control reviewDeposit processingAccount reconciliationBasic PC knowledgeMathematical skillsCustomer serviceOffice equipment operationCommunication skillsProblem-solvingAttention to detail

Required

High school diploma or general education degree (GED)

Possess a minimum of at least one year of general office or file clerk work experience. Formal education or training may be substituted for the required work experience

Ability to read and comprehend simple instructions, short correspondence, and memos

Ability to write simple correspondence

Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions

Ability to deal with problems involving a few concrete variables in standardized situations

Operate standard office equipment (e.g., personal computer/printer, telephone, fax machine, copier, folding machine, microfilm reader/printer, microfilmer, microfiche reader/printer, calculator, etc.)

Must have basic PC knowledge including word processing and spreadsheet software programs

Valid driver's license