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Brentwood Industries, Inc. · 4 months ago

Customer Service Specialist I

Water WasteWater, Reading, PA, US

Full-time

Onsite

New Grad, Entry Level

Brentwood Industries, Inc. is a company focused on delivering responsive customer support across multiple product lines. The Customer Service Specialist I serves as the first point of contact for global customers, ensuring a positive experience through effective communication and problem-solving while supporting aftermarket sales growth.

ManufacturingPlastics and Rubber ManufacturingWaste ManagementWater Purification

Responsibilities

Respond promptly and professionally to customer inquiries for components and materials via phone, email, or other channels

Prepare and submit timely and accurate quotations/proposals based on customer requests for quotation (RFQ), utilizing company systems and cross-referencing historical data as applicable

Coordinate with Product Line Managers for large or complex RFQs to ensure comprehensive proposal development

Provide product, services, and policy information as needed

Troubleshoot basic customer issues or escalate complex cases to CS Level 2, Solutions Team members, or appropriate departments as applicable

Maintain detailed and accurate customer records in the CRM system

Assist with CRM data maintenance (e.g., missing information, key dates, opportunity values)

Process customer orders by entering them into the ERP system upon conversion from quotes

Follow established SOPs and company policies. Proactively recommend or create procedural improvements where gaps exist

Provide feedback on recurring issues or areas for improvement

Track open opportunities and conduct timely follow-up with customers

Meet or exceed performance metrics (e.g., sales targets, response time, resolution time, customer satisfaction)

Support global Aftermarket sales growth in line with strategic objectives

Collaborate with Regional Sales Managers, Regional Solutions team members, and Representative firms to support customer and sales initiatives

Assist with project planning and internal cross-functional collaboration across departments such as Marketing, Engineering, Planning, and Finance

Represent the company at national and regional trade shows and support RSMs and Representative firms as needed

Build and maintain strong relationships with Representative firms in assigned territories

Be available for occasional domestic travel for trade shows, rep firm visits, or customer site meetings (including overnight stays)

Qualification

WaterWastewater experienceCRM software proficiencyERP systems proficiencyMathematical proficiencyVerbal communication skillsDetail-orientedCustomer-focusedProblem-solvingTeam collaboration

Required

Bachelor's degree from a four-year college or university, or equivalent relevant experience in the Water and Wastewater industry, serving municipal and industrial markets

Strong ability to read and interpret customer requests for parts, including reviewing archived Bills of Materials and cross-referencing applicable parts to updated part numbers

Excellent verbal communication skills with the ability to engage effectively with customers, accurately document requests, and enter information into company systems

Proficient in basic mathematical functions, including fractions, percentages, and simple financial calculations, to support the preparation of customer proposals

Able to search historical documentation (paper and electronic) and update data to meet current standards

Proficient in business-related computer applications, including Microsoft Office Suite, CRM software, and ERP systems