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Rebound Orthopedics & Neurosurgery · 3 months ago

Insurance AR Supervisor/Epic PB Analyst

Washington - Stone Mill, Vancouver, WA, US

Full-time

Onsite

Mid, Senior Level

$72K/yr - $90K/yr

3+ years exp

Rebound Orthopedics & Neurosurgery is seeking a full-time Insurance AR Supervisor / Epic PB Analyst to support their insurance accounts receivable team. This role combines team supervision with Epic Professional Billing expertise to ensure efficient workflows and timely reimbursements.

FitnessHealth Care

Responsibilities

Support an environment that reinforces Rebound’s mission and Core Values of Superior Service, Teamwork, Integrity, Innovation, Quality and Recognition

Oversee daily activities of the insurance AR team, ensuring timely follow-up on claims and resolution of outstanding balances

Act as the first point of contact for staff questions, workflow troubleshooting, and escalation of payer issues

Monitor work queues and productivity metrics, assigning tasks and adjusting priorities as needed to meet department goals

Collaborate with the Insurance AR Manager to align strategies, share insights, and support broader AR initiatives

Conduct regular check-ins with staff to provide coaching, address barriers, and recognize performance

Support onboarding and ongoing training for AR staff, ensuring consistency in processes and expectations

Serve as the Epic PB resource for AR workflows, reporting tools, and system enhancements

Build and maintain dashboards and reports to track AR performance, denial trends, and reimbursement metrics across ASC and clinic services

Troubleshoot Epic-related issues impacting AR and coordinate with IT or Epic support to resolve them

Train staff on Epic PB functionality, including work queue management, claim edits, and reporting tools

Participate in system upgrades, testing, and configuration related to AR workflows

Partner with coding, billing, and front-end teams to identify and resolve denial trends and improve first-pass resolution rates

Assist in developing and refining SOPs for AR processes, ensuring alignment across ASC and professional services

Promote a culture of teamwork, integrity, and innovation by encouraging staff input and recognizing contributions

Support department initiatives focused on improving patient financial experience and reducing AR days

Maintain a high degree of confidentiality and abide by all HIPAA rules and regulations

Perform other duties as assigned

Qualification

Epic Professional BillingInsurance AR ManagementRevenue Cycle ManagementExcel Pivot tablesExcel VLOOKUPMedical TerminologyLeadership SkillsProblem SolvingEffective Communication

Required

Bachelor's degree in healthcare administration, business, or related field (or equivalent experience)

Minimum three years of experience in insurance AR, preferably in orthopedic, neurosurgery, or ASC settings

Strong working knowledge of Epic Professional Billing (PB) required

Proven experience supervising or mentoring staff in a revenue cycle environment

Knowledge of basic accounting and management principles, including computer accounting programs, spreadsheets and applications

Knowledge of medical terminology, coding and office procedures, third-party and insurance procedures, regulations and billing requirements and government reimbursement programs

Experience with Epic reporting tools (e.g., Workbench Reports, Clarity, SlicerDicer)

Familiarity with payer-specific rules for orthopedic and neurosurgical procedures

Understanding of ASC billing and reimbursement models

Skill in establishing and maintaining effective working relationships with other employees, patients, organizations and the public

Ability to identify, solve problems and correct errors

Ability to plan workflow and implement appropriate actions

Excel skills to include Pivot tables and VLOOKUP