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Pratt & Whitney · 2 weeks ago

F135 Technical Data Customer Support Engineer (Onsite)

East Hartford, CT

Full-time

Onsite

Mid, Senior Level

$82K/yr - $164K/yr

3+ years exp

Pratt & Whitney is working to transform the future of flight by designing and servicing advanced engines. They are seeking a highly motivated Customer Support Engineer responsible for supporting the F135 engine program by providing technical data updates and collaborating with engineering teams to improve Joint Technical Data.

Aviation & Aerospace

No H1B

U.S. Citizen Only

Responsibilities

Answer technical data inquiries and provide timely technical data updates to support maintenance and operations on the F135 engine

Drive customer satisfaction by influencing the JTD through process improvements and incorporation of engineering requirements

Review of limits incorporation documents and engineering changes from a sustainment perspective

Influence effective solutions for implementation plans for new configurations

Review and disposition Joint Technical Data change requests, evaluating the request based on technical expertise and sustainment process knowledge

Perform authoring and documentation of JTD revision traceability files (Source Data), including creation of source data deliverables, quality reviews, workflow progression, task assignments, and resolution of customer comments

Collaborate with internal engineering groups, customers, vendors, and CSEs located at Depot & Unit sites to resolve technical issues and ensure optimal instruction for JTD

Identify support system issues with leadership and help develop solutions to meet the customer’s needs

Qualification

Engineering degreeF135 engine experienceLimits development knowledgeTechnical data proficiencyMS Office proficiencyProject management skillsProblem-solving abilityAttention to detail

Required

Bachelor's degree in a related field; Engineering or another Technical Degree with 5+ years of relevant experience; or an advanced degree in related field with 3+ years of relevant experience

U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract

Preferred

F135 engine build, manufacturing, or design experience

2+ years of experience of military engine knowledge and experience

Knowledge or expertise in limits development and/or configuration management and engineering changes

Experience using technical data, drawings and requirements

Good work ethic with solid problem-solving ability

Strong attention to detail and ability to track work at a micro level

Ability to support operations in a fast paced, dynamic, and results-based production environment

Strong Project Management, time management, teamwork, communication and interpersonal skills

Proficiency in MS Office applications

Ability to support occasional travel (<5%) based on business needs (outsourcing vendors and/or customer sites)

Benefits

Medical

Dental

Vision

Life insurance

Short-term disability

Long-term disability

401(k) match

Flexible spending accounts

Flexible work schedules

Employee assistance program

Employee Scholar Program

Parental leave

Paid time off

Holidays

Company

Pratt & Whitney

Glassdoor3.8

Pratt & Whitney, an RTX business, is a global leader in propulsion systems, powering the most advanced aircraft in the world, and we are shaping the future of aviation.

Founded in 1925

East Hartford, CT, US

10001+ employees