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i3 Broadband · 1 month ago

Network Operations Center Technician

St Peters, MO, US

Full-time

Onsite

Mid Level

$20/hr - $25/hr

4+ years exp

i3 Broadband is seeking a Network Operations Center Technician who will provide support to resolve day-to-day technical issues while delivering excellent customer service. This role involves monitoring complex network environments and troubleshooting customer incidents efficiently.

Telecommunications

H1B Sponsor Likely

Responsibilities

Provide monitoring and support of complex network environments, applications servers, and voice & data services using a combination of monitoring tools to ensure availability

Monitor, triage, and log incidents using applicable ticketing systems

Troubleshoot and resolve customer incidents in a timely and efficient manner through the utilization of various networking analysis tools

Document and escalate, as appropriate, all relevant incidents to management based on complexity or time constraints

Assume the designated responsibility that is assigned during an incident or network event

Provide a high level of customer service through developing excellent customer relationships

Act as an escalation point for other departments and provide mentoring, training, and coaching

Qualification

LAN knowledgeWAN knowledgeOSI model understandingVOIP protocols knowledgeIP video protocols knowledgeCustomer service skillsProblem-solving skillsCommunication skills

Required

Working knowledge of LAN, WAN, and circuit diagnostic equipment and tools

Understanding of OSI model and layers

Knowledge of high speed data, VOIP and IP video protocols and experience with associated network monitoring

Bachelor's degree in current technical discipline or 4 or more years of hands-on experience in Information Technology or Network Operations is encouraged

Excellent communication skills

Must have a clean driving record and the ability to pass a criminal background check

Must be able to sit at a desk for extended periods, working at a computer up to 10 hours per day

Ability to communicate orally and in writing

Must be available to work weekends, overnights and holidays to fulfill scheduling

Ability to physically operate personal computers, copy machines, telephones, and other common office machines and equipment

Company

i3 Broadband

i3 Broadband is the fiber-to-the-home (FTTH) operator in Illinois, providing gigabit-speed broadband, as well as video and voice services.

Founded in 1994

East Peoria, Illinois, USA

201-500 employees

https://i3broadband.com/

H1B Sponsorship

i3 Broadband has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)