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Grant Cardone Enterprises · 5 months ago

Events Customer Service Representative

AVENTURA, FL, US

Full-time

Onsite

Entry Level

1+ years exp

Grant Cardone Enterprises is dedicated to transforming companies through exceptional business and sales training. They are seeking a Customer Support Specialist for Events to ensure a seamless experience for event attendees, managing everything from registration to post-event follow-up.

Professional Training & Coaching

Growth Opportunities

Responsibilities

Serve as the primary point of contact for event attendees, addressing inquiries via email, phone, and live chat. Resolve any issues related to event registration, ticketing, and event logistics

Assist with the management of event registrations, including making updates to attendee information, processing changes to tickets, and ensuring attendees are properly registered for the right events

Send out event reminders, updates, and any relevant materials to attendees before events. Ensure all event-related communications are clear, accurate, and timely

Assist with onsite attendee check-in and registration, ensuring a smooth experience at the event venue

Follow up with attendees after events to gather feedback, provide post-event materials, and ensure that all issues are addressed

Maintain accurate records of attendee communications, registration status, and feedback. Provide detailed reports to the event team regarding attendee satisfaction and any recurring issues

Work closely with internal teams, including marketing, logistics, and event coordination, to ensure all event information is consistent and up-to-date

Troubleshoot any technical issues attendees may experience with online event platforms, ensuring a smooth digital experience

Provide a high level of service to both internal stakeholders and event attendees, ensuring all inquiries are addressed in a timely and professional manner

Qualification

Customer ServiceEvent ManagementTech-SavvyCommunication SkillsOrganizational SkillsProblem-SolvingDetail-Oriented

Required

Exceptional Communication Skills: Ability to clearly and effectively communicate with event attendees, ensuring their experience is seamless and positive

Strong Organizational Skills: Capable of managing multiple tasks simultaneously and handling a high volume of inquiries

Problem-Solving Ability: Ability to remain calm under pressure and resolve issues quickly and efficiently

Detail-Oriented: Strong attention to detail, ensuring all customer inquiries are accurately documented and responded to

Customer Service Focused: A passion for helping others and providing excellent service

Tech-Savvy: Comfortable using event platforms and software such as Google Docs, Excel, and CRM tools. Experience with event management tools like Eventbrite, Zoom, or similar platforms is a plus

Preferred

1+ years of experience in customer service or event support

Experience working with event registration systems and handling customer inquiries related to event logistics

Bachelor's degree in Communications, Business, or a related field is preferred

Company

Grant Cardone Enterprises

Here at Grant Cardone Enterprises, it's our mission to reach all 8 billion people on earth to improve their businesses, careers, finances, and relationships.

Founded in 1984

Aventura, Florida, US

201-500 employees