Dräger · 1 week ago
Director Quality Management (Sales and Service)
Telford, PA
Full-time
Hybrid
Director/Executive
8+ years expDräger is a company focused on technology for life, and they are seeking a Director Quality Management (Sales & Service) to oversee quality and regulatory activities for their NA region subsidiaries. The role involves directing quality management strategies, handling customer quality issues, and ensuring compliance with regulations within the US Sales and Service subsidiary.
Health CareInformation TechnologyMedicalMedical DeviceSales
Responsibilities
Handle regional escalations of customer quality issues (complaints, recalls, field actions, etc.)
Maintain a complaint reporting system consistent with the global complaint handling process; coordinate activities pertaining to proactively address emerging and potential customer issues
Support to ensure appropriate response to problem solving for quality issues; ensure involvement of relevant regional and global stakeholders
Prepare and present quality and customer satisfaction data for regular management reviews; lead the annual Management review with the regional leadership team
Establish and maintain an Integrated Management System (IMS) including required certifications and relevant processes within the US Sales and Service subsidiary in accordance with global requirements and guidelines
Manage an internal audit program within the US Sales and Service subsidiary; ensure sufficient internal audit resources for US and region NA
Manage external audits by regulatory bodies and customers for the US Sales and Service
Perform/support internal and external audits for relevant standards (e.g. ISO 9001, ISO 13485, ISO 14001, ISO 45001) in other Draeger subsidiaries as directed by the global Quality organization
Maintain a corrective and preventive action (CAPA) program within the US Sales and Service subsidiary consistent with Draeger global processes to address nonconformities from internal or external audits as well as other sources
Drive actions to achieve all required local product approvals and registrations in close collaboration with local and global regulatory managers for Safety Detection products
Drive improvements in US and the NA region by collaboration and provision of relevant quality and regulatory knowledge
Ensure implementation, maintenance and development of an effective Environmental, Health and Safety system (EH&S) driven by the Director, EH&S NA
Provides The Interface Between The US Sales And Service Subsidiary, Other Draeger Organizations, Customers, And Regulatory Bodies For Matters Associated With
Product Recalls
Field Actions
Product Advisory Notices
Incident investigations or reporting
External audits by regulatory bodies and customers
Product approvals
Qualification
Required
BA/BS in Business, Engineering, or Quality related degree; MBA desired
8-10 years in Quality System development, implementation and management in a medical and safety device company
5+ years handling Regulatory related activities
5+ years in Quality/Regulatory management position
Demonstrated ability to develop, implement, and manage an integrated Quality Management System
Effective informal and formal, verbal and presentation communication skills
Sound conflict management skills to facilitate discussions internally and with external customers and regulatory bodies (e.g. TUV or FDA)
Strong influencing skills to lead executive management, peers, and subordinates
Certified Quality/Regulatory auditor
Strong knowledge of FDA QSR requirements
Strong knowledge of NIOSH and MSHA requirements
Benefits
Medical, dental, and vision insurance
Life, short- and long-term disability coverage
401(k) with company match
Over 4 weeks of paid time off, plus holidays and parental leave
Flexible spending accounts and employee assistance program
Free parking
An on-site gym
Cafeteria
Game room
Company
Dräger
Dräger is a platform that specializes in the fields of medical and safety technology.
10001+ employees
H1B Sponsorship
Dräger has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (15)
2023 (4)
2022 (10)
2021 (10)
2020 (9)
Funding
Current Stage
Public CompanyTotal Funding
unknown2012-05-08IPO
2004-03-01Acquired
Leadership Team
Lothar Thielen
President & CEO Region North America
Brittaney George
Senior Channel Partner Admin
Recent News
2025-11-24
2025-11-19
2025-11-13
Company data provided by crunchbase