Ntirety · 5 months ago
Technical Delivery Manager (Remote)
United States
Full-time
Remote
Senior Level
5+ years expNtirety is a company focused on delivering managed IT services and projects. The Technical Delivery Manager will act as a strategic technical point of contact for major clients, ensuring successful service delivery and fostering long-term partnerships while managing multiple accounts.
Cloud ManagementCloud SecurityDatabaseIT ManagementPrivate CloudSecuritySoftware
Responsibilities
Serve as a trusted advisor to assigned client accounts, ensuring their IT services are personalized and tailored to align with business needs and objectives
Cultivate strong, long-term relationships with key client stakeholders, identifying opportunities for additional services or improvements
Act as the primary point of contact for high-priority issues, ensuring swift resolution and client satisfaction
Proactively identify opportunities for additional services or improvements to enhance client satisfaction
Ensure managed IT services meet Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
Track and review service performance metrics, taking corrective actions to address issues and maintain client satisfaction
Work with technical teams (e.g., engineers, support staff) to resolve escalated issues and ensure timely resolution
Conduct regular service review meetings with clients to assess performance, gather feedback, and identify improvement opportunities
Ensure compliance with industry standards (e.g., ITIL) and internal service delivery processes
Lead the delivery of small to medium-sized IT projects, such as system upgrades, migrations, and new technology implementations
Develop detailed project plans, timelines, and budgets in collaboration with both clients and internal teams
Regularly update stakeholders on project status, addressing risks, changes, and issues as they arise
Manage resources across teams and external vendors to ensure smooth project execution
Identify areas for improvement within the service delivery process, working cross-functionally with other teams to implement enhancements
Ensure thorough documentation of service activities, incident logs, and project progress
Lead post-project reviews to capture lessons learned and refine processes for future projects
Qualification
Required
Experience: 5+ years of experience in IT service delivery or technical project management, ideally within an MSP or similar environment
Technical Knowledge: A strong understanding of managed IT services, including cloud computing, cybersecurity, and network management. The TDM should have practical working knowledge of core technologies such as virtualization (VMware), firewalls (Palo Alto), servers (Windows/Linux), and MDR/security solutions, even if not serving as a hands-on expert. A solid grasp of IT infrastructure components (servers, networks, and cloud environments), along with best practices for managing and optimizing them, is essential
Project Management: Proven ability to manage small to medium-sized IT projects, from planning through delivery
Executive-Level Communication Skills: Specifically, ability to confidently engage IT Directors, CIOs, and technical teams alike by translating complex infrastructure concepts into clear, strategic guidance for diverse stakeholders
Problem-Solving: Ability to diagnose issues, propose solutions, and deliver high-quality results
Client-Centric Mindset: Ability to understand client needs deeply and deliver tailored solutions that exceed expectations
Preferred
Certifications: CAPM (Certified Associate in Project Management) or PMP (Project Management Professional), ITIL Foundation/Practitioner
Client Relationship Experience: Experience in managing high-touch, concierge level client relationships
Education: Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field (or equivalent experience)
Benefits
Paid Time Off
FREE Medical to Employees
Dental
Retirement plan with 401(k) match
And much more.
Company
Ntirety
Ntirety embeds compliant security throughout IT & company culture, protecting enterprises with a comprehensive compliant security solution.
201-500 employees
H1B Sponsorship
Ntirety has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Growth StageTotal Funding
$1M2014-03-18Acquired
2008-03-26Series B· $1M
Leadership Team
J
John Faulkner
Chief Financial Officer
Andy Galbraith
Senior SQL Server DBA
Recent News
2025-08-21
2025-05-05
Company data provided by crunchbase