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Universal Studios Hollywood · 2 hours ago

Assistant Manager CityWalk Entertainment

Universal City, CA

Full-time

Onsite

Mid Level

$70K/yr - $80K/yr

3+ years exp

Universal Studios Hollywood is part of NBCUniversal, a leading media and entertainment company that creates and distributes world-class content. The Assistant Manager, CityWalk Entertainment, is responsible for overseeing the daily management of the CityWalk Entertainment Department, focusing on sound and programming, while ensuring operational excellence and a positive guest experience.

Location Based ServicesMusic

Responsibilities

Cultivate and lead a culture that promotes a professional, collaborative, inspiring, fun and teamwork-driven work setting for all employees. Partner closely with your department counterparts (Assistant Managers of Citywalk Operations, CityWalk Services, CityWalk Technical Services and CityWalk Food) to lead and support the overall CityWalk initiatives

Oversee and manage both labor and non-labor budgets, including reporting variance explanations. Work with appropriate peers and partners, such as Finance to adjust and reclass charge codes, based upon operational requirements. Assist in planning and developing operating budget and capital expenditures for following fiscal year. Follow all company procedures for using purchase orders, purchase cards and submitting invoices and receipts

Oversee the daily operation of CityWalk Entertainment, including managing staff and process/procedures and providing necessary support for the operations and its partners. This includes resolving operational and/or technical issues within the activation, event, venue or area, as well as handling all employee and/or guest situations. Maintain and oversee daily operations and staffing requirements at the venue/area in accordance with budget parameters and CityWalk Operating hours

The Assistant Manager of CityWalk Entertainment is responsible for assigning and delegating projects and duties to supervisors and coordinators as a means of development and growth. Also, for the ongoing development of the department and improvement of processes and documentation. Ensure that employee schedules are accurate and up to date. That Time Keeper is verified and accurate

Maintain the operational efficiency and effectiveness of the CityWalk Entertainment areas of responsibility. Ensure all elements and equipment operate properly and that all equipment is accounted for regularly. Request repair through the Maximo system and replace any equipment necessary for the team to properly do their jobs (radios, earpieces, laptops etc.) as the budget allows

Provide direction, development and support to supervisors and coordinators. Communicate feedback and address all performance issues, providing recognition, coaching and/or discipline when appropriate and completing employee evaluations annually. Assist in hiring, training and development of staff

Responsible for ensuring annual compliance training for the entire CityWalk Entertainment team is updated and completed in accordance with annual plan and deadlines. Understand and actively participate in Environmental, Health and Safety responsibilities by following established USH policy, procedures, training, and employee involvement activities. Develop and implement safety standards to reduce and prevent Injury & Illness cases. Investigate and close out all injury and illness report within 72 hours of notification. Ensure Housekeeping Inspections are completed as applicable

Keep track of vendor contact information and forge/maintain positive, collaborative relationships with internal and external partners, including appropriate payment for work performed