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New Era Escrow, Inc. · 1 month ago

Executive Escrow Officer Assistant

El Segundo, CA

Full-time

Onsite

New Grad, Entry Level

New Era Escrow, Inc. is a company that provides escrow services in real estate transactions. The Escrow Assistant plays a key role in supporting a Senior Escrow Officer to ensure a smooth closing experience for clients by managing tasks, evaluating documents, and collaborating with branch operations.

Financial ServicesReal Estate

Responsibilities

Maintain an accurate daily task list (workflow dashboard) without overdue items

Provide centralized operational support to the escrow officer, including:

Reviewing commitment/prelim and seller/buyer information forms

Ordering tax certificates, HOA certificates/statements, surveys, payoff statements, and lien releases

Balancing files and preparing closing documents

Handling any other assigned workflow dashboard tasks

Evaluate and review real estate contracts and all supporting documents meticulously

Manage files to ensure accuracy and completeness of documentation

Compile and process escrow instruction packages

Collaborate with branch operations to prepare for closings

Consistently communicate with Escrow Officers and local branches regarding file updates, changes, or issues

Exercise sound judgment to identify discrepancies and assess risk levels, enabling informed decisions

Qualification

Escrow knowledgeDocument evaluationCustomer serviceTechnical proficiencyQuality assuranceCritical thinkingCollaborationOral communicationWritten communicationAdaptabilityRelationship building

Required

Maintain an accurate daily task list (workflow dashboard) without overdue items

Provide centralized operational support to the escrow officer, including reviewing commitment/prelim and seller/buyer information forms

Ordering tax certificates, HOA certificates/statements, surveys, payoff statements, and lien releases

Balancing files and preparing closing documents

Handling any other assigned workflow dashboard tasks

Evaluate and review real estate contracts and all supporting documents meticulously

Manage files to ensure accuracy and completeness of documentation

Compile and process escrow instruction packages

Collaborate with branch operations to prepare for closings

Consistently communicate with Escrow Officers and local branches regarding file updates, changes, or issues

Exercise sound judgment to identify discrepancies and assess risk levels, enabling informed decisions

Self-motivated - able to work independently with a sense of urgency in a fast-paced, high volume paperless environment

People first approach - providing exceptional customer service to Escrow Officer, agents, and other appropriate parties throughout the transaction process

Technical- ability to learn and navigate multiple software systems with a high level of competency

Critical Thinking/Problem solving —the individual identifies and resolves problems in a timely manner, gathers and analyzes information thoughtfully and maintains confidentiality

Partnership/Collaboration —the individual remains open to others' ideas and exhibits willingness to try new things

Oral/Written Communication —the individual speaks clearly and persuasively in positive or negative situations to clearly advise and resolve any issues

Quality Assurance —the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality

Adaptability —the individual adapts to changes in the work environment, prioritizes and manages competing demands, and can deal with frequent change, delays, or unexpected events while remaining resilient

Building Collaborative Relationships – the individual develops, maintains, and strengthens partnerships with agents and colleagues while providing information, assistance, and support