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JM Test Systems, LLC. · 2 months ago

Customer Retention & Quoting Specialist

Baton Rouge, LA

Full-time

Hybrid

New Grad, Entry Level

JM Test Systems is seeking a proactive Customer Retention & Quoting Specialist to support customers within an assigned region by managing recalibration follow-ups, preparing quotes, and ensuring a seamless customer experience. This role is ideal for someone who is detail-oriented, customer-focused, and comfortable with phone/email communication.

EnergyManufacturingRenewable Energy

Responsibilities

Contact customers about upcoming or overdue equipment recalibrations and safety testing

Respond to customer inquiries and prepare accurate service quotes

Support Outside Sales Representatives with quoting needs

Maintain customer records in CRM and update equipment/service details

Use internal tools (CalMapp, CRM) to identify overdue equipment and track follow-ups

Log customer interactions and maintain detailed communication history

Document and submit customer complaints in the Concern Log; escalate issues when needed

Collaborate with internal teams to ensure timely and accurate service

Qualification

Customer service experienceSales support experienceQuoting experienceMicrosoft Office proficiencyCRM systems proficiencyMultitasking abilityCommunication skillsOrganizational skillsDetail-oriented

Required

Strong communication and organizational skills

Comfortable managing follow-up calls and maintaining customer relationships

Proficient with Microsoft Office and CRM systems (or willing to learn)

Detail-oriented with the ability to multitask in a fast-paced environment

Preferred

Experience in customer service, sales support, or quoting preferred

Benefits

Medical, Dental, and Vision Insurance

HSA with Employer Contribution

401(k) with Company Matching

Paid Time Off: Vacation, Sick Leave, Birthday, and Holidays

Employer-Paid Life Insurance

Company

JM Test Systems, LLC.

JM Test Systems, a full service metrology lab founded in 1982, provides NIST Traceable calibration and repair for electronic test instruments, as well as dimensional and mechanical test equipment.

Founded in 1982