Apply on Employer Site

KNAPP North America · 5 months ago

Multi-Side Control Center (MSCC ) Agent

KUS Headquarters, Kennesaw, GA, US

Full-time

Hybrid

Mid Level

3+ years exp

KNAPP North America is a global leader in logistics automation, specializing in intelligent solutions for digitizing and automating supply chains. The Multi-Side Control Center (MSCC) Agent is responsible for monitoring customer sites, managing incidents, and coordinating communication between KNAPP and its customers to enhance operational efficiency.

Industrial Automation

Responsibilities

Supporting of root cause analysis and incident resolution on all P1/P2 Tickets

Providing frequent technical updates per mail or in a bridge call to KNAPP customers during an ongoing escalation

Actively monitoring customer sites and proactively resolving potential Incidents

Support our customer on all technical and operational matters and questions

Work with KNAPP subsidiaries and subject matter experts to ensure an efficient communication and problem resolution

Coordinate and ensure a proper documentation of root cause analysis and incident resolution

Qualification

Warehouse operationsSupply chain managementLinuxJavaOracleSQLWarehouse management systemsWarehouse control systemsITIL FoundationReport developmentVerbal communicationWritten communicationProblem solvingOrganisational skillsCustomer focusedInterpersonal skillsTeam orientedLeadership

Required

Have a Bachelor's Degree in Business and/or Logistics (preferred) or related field, or equivalent experience

An understanding of warehouse operations and supply chain management

3-5 years related experience in warehousing, high volume manufacturing, distribution, production planning and/or transportation environment

Working Knowledge of Linux, Java, Oracle and SQL

Knowledge of warehouse management systems and warehouse control systems

An engineering industry background complimented by recognized experience

Operational experience within an automated distribution facility

Strong skills in report development

ITIL Foundation

Excellent verbal and written communication skills

Self-motivated and a proactive approach to problem solving

Proven organisational skills

Customer focused

Strong interpersonal skills

Team orientated

Able to lead and motivate others & able to work autonomously with a minimum of supervision

Authorization to work in the U.S

Passport or ability to obtain passport

Professional office etiquette is required at all times

Travel required 50%

Overtime as required by work

Physical requirements: sitting for long periods of time, standing, walking, climbing a ladder, speaking, visual acuity, finger dexterity, listening, reaching at arm's length