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The Fidelity Bank · 3 months ago

Loan Operations Supervisor

Fuquay Varina, NC, US

Full-time

Onsite

Mid, Senior Level

4+ years exp

The Fidelity Bank is seeking a Loan Operations Supervisor to oversee various business units within Loan Operations. This role focuses on ensuring operational efficiency, regulatory compliance, and delivering excellent customer service while leading and developing team members.

BankingFinancial Services

Responsibilities

Manage daily activities of Loan Operations team members. Ensure adequate staffing and oversee performance appraisals, disciplinary actions, and career development plans. Provide coaching and mentoring, identifying strengths and areas for improvement, and implement strategies to enhance team performance

Deliver a best-in-class customer experience while adhering to internal policies and regulatory guidelines. Resolve inquiries and issues from customers, branches, and internal team members in a professional and timely manner

Navigate multiple systems to research and assess needs, providing appropriate solutions. Manage relationships with external vendors related to systems and operational processes

Perform daily operational tasks as needed, including document preparation, booking, loan package review, GL balancing, settlements, maintenance, monitoring, and reporting relevant to the teams managed

Qualification

Loan Operations experienceLeadership skillsCustomer serviceMicrosoft OfficeProject managementSupervisory experienceFiserv Precision CoreLaserPro Document PreparationAbrigo Loan OriginationFiserv’s Source CaptureVerbal communicationInterpersonal skillsWritten communication