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Amerant Mortgage · 3 months ago

International Relationship Manager II

Coral Gables, FL, US

Full-time

Onsite

Senior Level, Lead/Staff

12+ years exp

Amerant Mortgage is a financial services company focused on providing personalized banking solutions. The Relationship Manager II is responsible for managing and retaining a book of business of personal and commercial customers, ensuring high standards of service quality and customer loyalty while coordinating with product specialists to deliver integrated financial solutions.

Financial Services

Responsibilities

Develops new client business using external knowledge of target market (LATAM)

Assesses customer goals and needs and provides comprehensive advice to customers on proper banking (deposit and lending) products

Keeps abreast of financial products (including investments & trusts) to provide the best advice and optimize cross-selling potential

Uses available tools and applications to prepare and deliver proposals based on clients’ goals and needs

Coordinates client meetings with product specialists (trust / investments / mortgages) to support the sale of products and services

Coordinate, integrate and deliver proposals jointly with different areas and units of the bank and its subsidiaries

Identifies potential customer issues and channels them with the units responsible to solve them, ensuring the process of resolution is administered within the established parameters of quality and efficiency. Follows-up until issue is resolved

Seek constant feedback by customers and identify quality issues within the group to ensure high levels of customer satisfaction

Actively participates in any required personal, corporate and business line training

For those RMIIs who hold FINRA licenses, maintain licenses in good standing by adhering to policies and procedures, including completing firm and regulatory trainings, and by raising awareness of any issues that may affect the good stance of their personal licenses or the Firm’s

RMIIs remain current on market news and events by dedicating work and personal time reading and browsing financial news and media

RMIIs that are FINRA licensed must also remain current on general investments and products knowledge by their active and enthusiastic participation in scheduled courses, trainings and product meetings

Maintain a complete and up to date file on each relationship to be used for business development and BSA/AML purposes

Maintain a constant and periodic communication as agreed with customers to follow up on planned strategy and execution

Become aware of overall customer profitability and how pricing proposals may impact risk-adjusted returns going forward

Obtain a general knowledge of products and services offered by the group through its multiple units

Keeps abreast of news, market information and relevant global situations and communicate to customers how these may impact their financial situation

Coordinate, integrate and deliver proposals from different areas and units of the group

Seek constant feedback by customers and identify quality issues within the group to ensure high levels of customer satisfaction

Identify, channel and follow up on customers complaints until problem is fully resolved

Identifies and reports to immediate supervisor any current or prospective risks to earnings or capital arising from violations of, or nonconformance with, laws, rules, regulations, prescribed practices, internal policies and procedures or ethical standards

Review various anti-money laundering activity reports created by the Compliance / BSA Department to detect unusual activity in customers’ accounts. Investigate such activity and obtain from customer the explanation and documentary validation as appropriate. Escalate problems and issues to supervisor

Answer accurately and on a timely manner BSA/AML inquiries. Prepare annual certifications of high-risk accounts. Complete assigned training on compliance to keep abreast of regulations

Ensure preventive measures are carried out to fully comply with current rules, regulations and internal policies relating to risks pertaining to BSA, USA Patriot Act, OFAC and other AML related issues

All other duties as required

Qualification

FINRA Series 7FINRA Series 66Bilingual (English-Spanish)CFACFPAdvanced financial knowledgeCapital markets interestFinancial systems proficiencyCustomer service skillsReport writingMS Office SkillsTeam playerProblem solvingTime managementEffective communicationPresentation skills

Required

Bachelor's degree in finance, business administration, economics or JD or Law Degree

At least 12 to 14 years of relevant experience managing a book of business from international customers primarily in the LATAM

Fully bilingual (English-Spanish)

Dexterity in the use of financial systems and applications

Proven interest in capital markets and advanced financial knowledge

Ability to prioritize work, effectively manage time and deal with changing priorities

Professional image; ability to conduct effective meetings

Good knowledge of industry regulations

Team player, ability to work under pressure

Ability to solve problems and conflicts

High level of business communications skills such as advanced writing, listening

Basic office and mathematics skills

Well developed customer service skills

Possession of professional skills such as report writing, basic statistics, effective presentation skills, creative skills, ethics and conducting effective meetings and research assessments

Delegation, decision making, motivational and coaching skills

Ability to identify, assess and report risks arising from violations of rules, regulations or internal policies

Internet and MS Office Skills, including MS Word, MS Excel, MS PowerPoint, and MS SharePoint