Pair Team · 4 months ago
Director of Care Operations
United States
Full-time
Remote
Director/Executive
$175K/yr - $200K/yr
6+ years expPair Team is an innovative, mission-driven company focused on transforming Medicaid services for underserved populations. As the Director of Care Operations, you will lead the daily management of the Enhanced Care Management program, ensuring operational excellence and scalable care delivery while leading a multi-disciplinary team.
Health CareHospitalMedical
No H1B
Responsibilities
Oversee the day-to-day operations of our Enhanced Care Management (ECM) program to ensure delivery targets are consistently achieved
Grow and manage a large, multi-disciplinary care operations team, which includes case managers, nurses and behavioral health providers
Manage the P&L, including unit economics, for your service line
Design and optimize workflows, processes, and staffing models to balance scalability, growth, and patient experience
Collaborate with thought partners in product, clinical, finance and growth to ensure operational readiness for new initiatives
Introduce and operationalize performance metrics to drive accountability in alignment with organizational priorities
Lead change management efforts as they arise; which include but aren’t limited to: reorganizations, KPI rollouts, growth initiatives, etc
Qualification
Required
8+ years of experience in operations with at least 5+ years of experience leading large-scale, clinical/clinical adjacent teams
Experience with managing a P&L, including unit economics
Well versed in driving key performance metrics, building a high-performing team, and change management
A track record of success in Medicaid or value-based care settings and a strong understanding of their regulatory requirements
Ownership mindset – own driving results for the mission, business, and customer experience
Strong collaboration skills with thought partners from product, clinical and finance teams
Strong desire to work in an early stage startup environment that is fast paced, complex, and has minimal barriers to make decisions (no “red tape”)
Passion for helping individuals experiencing complex chronic needs such as homelessness, severe mental illness, and substance use disorder
Preferred
Bonus points for additional experience in ECM, scaling field-based care delivery models, introducing new performance frameworks, and/or coaching managers through transitions
Benefits
Equity compensation package
Flexible vacation policy – take the time you need to recharge
Comprehensive medical, dental, and vision coverage
401(k) through Guideline
100% company-sponsored short and long-term disability and life insurance
Subsidized backup childcare and caregiver supports through Wellthy
Work entirely from the comfort of your own home
Monthly $100 work from home expense stipend
We provide the equipment needed for the role
Opportunity for rapid career progression with plenty of room for personal growth!
Company
Pair Team
Pair Team is an end-to-end operations platform that connects vulnerable patients to local care teams.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$19.5MKey Investors
NEXT VENTŪRESNTT Venture CapitalKleiner Perkins
2024-06-10Series Unknown· $0.5M
2023-10-19Series A· $9M
2021-12-07Seed· $7.3M
Leadership Team
Neil Batlivala
Founder and CEO
Recent News
Company data provided by crunchbase