Beyond IT Support · 1 month ago
IT Support Technician Level 2
Lilburn, GA
Full-time
Hybrid
Mid Level
3+ years expBeyond IT Support is an MSP committed to delivering top-notch IT support and solutions to local businesses. They are looking for a skilled Bench Technician to diagnose, repair, and refurbish IT equipment while maintaining detailed records and managing workspace inventory.
Cloud Data ServicesInformation ServicesInformation Technology
Responsibilities
Diagnose, repair, and refurbish IT equipment including desktops, laptops, servers, and networking hardware
Troubleshoot hardware issues quickly and accurately to minimize client downtime
Assemble and prepare equipment for deployment or return to clients
Maintain detailed records of repairs, parts used, and test results
Manage and organize repair bench workspace and inventory of spare parts and tools
Work closely with help desk and field technicians to support client needs and share technical insights
Assist in configuring and testing equipment before it’s delivered or deployed
Stay up to date on the latest hardware technology and repair techniques relevant to MSP services
Onsite work at Clients locations as needed. Including setups, pickups, drop-offs
Manage incoming deliveries and inventory
Improve customer service, perception, and satisfaction
Fast turnaround of Customer Requests
Ability to multi-task
Ability to work in a team and communicate effectively
Work to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently
Escalate service requests that require engineer level support, following ticket to resolution
Responsible for entering all time and expenses in ConnectWise as they occur
Enter all work as service tickets in ConnectWise
Understand processes in ConnectWise by completing assigned training materials on the ConnectWise University
Qualification
Required
3-5 years of solid experience as a Bench Technician or similar role within IT support or repair
A Plus Certification
Comfortable with a variety of IT hardware — from desktops and laptops to networking devices and servers
Detail-oriented and able to troubleshoot with patience and precision
Able to handle multiple repair jobs efficiently in a fast-paced environment
A good communicator who can work collaboratively with a small team and interface with clients when needed
Reliable and proactive, taking ownership of your work from start to finish
Advanced understanding of operating systems, business applications, printing systems, and network systems
Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care. Diagnosis skills of technical issues
Travel to client's locations as needed (Must have reliable transportation)
Preferred
Familiarity with MSP workflows, ticketing systems, or IT service management is a plus
Benefits
401(k)
401(k) matching
Competitive salary
Dental insurance
Health insurance
Opportunity for advancement
Training & development
Vision insurance
Company
Beyond IT Support
Beyond IT Support is a cloud advisors offers reliable IT support services in Georgia, Connecticut, New York and Texas.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
James Burshtein
CTO, COO, Partner
Company data provided by crunchbase