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Pasadena Insurance Agency (PIAI) · 1 month ago

Small Commercial Lines Insurance Account Manager

Houston, TX

Full-time

Onsite

Entry, Mid Level

2+ years exp

Pasadena Insurance Agency (PIAI) is seeking a Small Commercial Lines Insurance Account Manager who will be responsible for maintaining solid customer relationships and handling inquiries with professionalism. The role involves servicing existing clients, marketing and retaining accounts, conducting risk analysis, and negotiating coverage options with insurance companies.

Insurance

Responsibilities

Provide service to existing clients related to updating policies, providing quotes, taking payments, answering questions, and providing documentation

Market, service, develop and retain assigned accounts. Meet established account development and retention objectives, as well as a targeted mix of business, underwriting guidelines, and volume commitments

Perform risk analysis surveys, obtain renewal information, complete applications, obtain markets, deliver policies, coordinate efforts of loss control or other services, collect payments, and resolve service problems

Seek the most cost-effective requested insurance coverages, prepare proposals, evaluate and recommend other lines of coverage, and provide additional resources for the client as needed

Negotiate with the insurance companies for the most proper coverage options and competitive prices

Assist the Producer in preparing and making presentations of insurance programs to key accounts and prospects

Answer customer calls and correspondence regarding new or existing insurance policies and service all claims which include regular and after-hour claims

Work with new clients or support a producer in an effort to understand their needs, gather necessary data, research policy options, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers when necessary

Set appointments and/or client calls or support a producer to review existing policies, review liability limits and exposures, explore other coverage needs, evaluate replacement costs, round out accounts, and bind renewals

Confer with customers to provide detailed information about products and services, quote new business, process renewals and/or cancel accounts, take payments, and provide requested documentation

Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, and following up to ensure resolution

Review audits or policies; verify accuracy and facilitate corrections, as needed, between client and carrier

Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system

Review all activities relating to the public, customers, and companies to avoid issues involving potential errors and omissions

Refer current and prospective clients to the Employee Benefits Department and the Personal Insurance Department for solicitation of those lines of business

Participate in seminars and other training to maintain required licenses and for knowledge and skill development

Qualification

Insurance licenseCommercial insurance experienceInsurance productsMath skillsCustomer focusCommunication skillsProblem-solving skillsTechnology proficiencyMulti-taskingAttention to detailTime managementOrganizational skills

Required

Hold the insurance license required by your state and have a minimum of two (2) years of commercial insurance account management experience

Demonstrate strong knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations to effectively manage, maintain, and write assigned clients and prospects

Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills as well as excellent math and reading skills to perform calculations

Possess a sense of urgency, attention to detail, organization, multi-tasking, and follow-up skills, and the ability to handle difficult situations with customers and solve complex problems without direct supervision

Have excellent time management skills with a personal accountability mindset as well as technology and computer proficiency, including agency management systems, rating tools, and carrier website navigation