August Rose Health Center ยท 1 month ago
Outpatient Mental Health Clinic Administrative Assistant
Glen Burnie, MD
Part-time
Onsite
New Grad, Entry Level
$15/hr - $19/hrAugust Rose Health Center is a reputable outpatient mental health clinic seeking an organized Administrative Assistant. The role involves providing essential administrative support to psychiatrists and mental health therapists, managing appointment schedules, handling insurance-related tasks, and maintaining electronic health records.
Mental Health Care
Responsibilities
Coordinate and manage the appointment schedule for the psychiatrist and mental health therapists
Communicate with clients to schedule, reschedule, and confirm appointments, ensuring timely and accurate information
Handle appointment inquiries via phone, email, or in person, providing exceptional customer service to all clients
Verify clients' insurance coverage and benefits prior to their appointments, ensuring accuracy and completeness of information
Obtain insurance authorizations for therapy services as required by insurance providers
Assist clients in understanding their insurance coverage and potential out-of-pocket expenses
Prepare and submit insurance claims for therapy services provided by the psychiatrist and mental health therapists
Monitor and track insurance claims to ensure timely payment and follow up on any denied or pending claims
Work collaboratively with insurance companies to resolve billing inquiries and discrepancies
Maintain and update clients' electronic health records accurately and securely
Ensure that all documentation complies with clinic policies and relevant legal and ethical standards
Assist with general administrative tasks, including filing, data entry, and managing office supplies
Help with answering phone calls, directing inquiries to the appropriate staff, and providing information to clients as needed
Collaborate effectively with other administrative staff, therapists, and the psychiatrist to support the overall clinic operations
Foster a positive and welcoming environment for clients and staff alike
Qualification
Required
High school diploma or equivalent; some college coursework or a related degree is a plus
Proven experience in administrative or office support roles, preferably in a healthcare or mental health setting
Strong organizational skills and attention to detail, ensuring accurate scheduling and billing procedures
Excellent communication and customer service skills, with the ability to empathize and interact professionally with clients
Familiarity with insurance verification, authorization, and billing processes
Proficiency in using electronic health records (EHR) systems and standard office software (e.g., Microsoft Office)
Ability to handle sensitive and confidential information with utmost discretion and professionalism
Benefits
Training & development
Company
August Rose Health Center
Established in 2018, August Rose Health Center (ARHC) is a private, for-profit mental health and wellness organization.
Founded in 2018
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Della Roderick
Chief Executive Officer
Company data provided by crunchbase