Eaton · 2 days ago
District Support Engineer
Sandston, VA
Full-time
Onsite
Mid, Senior Level
$94K/yr - $138K/yr
5+ years expEaton is a leading company in the electrical systems and services sector, currently seeking a District Support Engineer. The role involves overseeing daily operations, providing technical support, maintaining service equipment, and developing customer relationships to ensure satisfaction and operational efficiency.
Electric Vehicle
No H1B
Responsibilities
Provide technical support for Field Service Representatives and Operations Coordinators as they execute jobs
Provide timely, detailed and accurate reports on service work performed, product performance, and warranty liabilities to company expense and time allocation
Maintain all service equipment including all test equipment, tools issued to meet specifications including EBE, ISO requirements, etc. in good working condition and maintain sufficient inventory to respond to standard calls
Develop and maintain effective relationships with customers, support Sales with initial and follow-up quotations for customers, interface and coordinate with other plants and business units within the company and outside vendors to procure parts and services for the district. Provide customers basic applications information via phone or on-site consultation and be available for 24-hour x 7 days a week on call duty and respond to emergency situations with minimal notification
Develop and maintain strong working relationships with customers, authorized service shops, other service organizations, and product business units to assure customer satisfaction
Demonstrate safety consciousness in equipment handling, electrical and electronic procedures, and the unique situations encountered at diverse work sites
Successfully complete and maintain compliance with Eaton’s safety program and policy; This includes role-applicable portions of the EESS Qualified Electrical Worker (QEW) program and any required annual re-certifications thereafter
Qualification
Required
High School Diploma/GED or higher with a minimum of 5 years of field service experience evaluating and servicing electrical distribution and control systems, or in lieu of HS diploma or GED, completion of accredited trade school and/or program completion with 9 or more years of experience evaluating and servicing electrical distribution or control systems
Must possess and maintain a valid driver's license in good standing
Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc
No relocation offered is being offered. Only candidates within a 75-mile radius of Richmond VA to be considered. Active-Duty Military Service members are exempt from the geographical area limitation
Strong organizational, project, time and task management skills, with use of personal computers and software systems to manage and track numerous priorities
Demonstrated ability to develop and maintain customer relationships and resolve complaints
Demonstrates financial and commercial knowledge
Strength in leadership and coaching/mentoring of both field and office personnel
Strong technical knowledge and understanding of the Electrical and EESS industry, products and solutions
Working knowledge of the overall sales function, customer channels to market, and negotiation techniques and must be able to assist in the generation of proposals and negotiations
Must submit to periodic customer required background and drug screenings
This position requires you to drive an Eaton vehicle
Preferred
Bachelor's degree in engineering (electrical, mechanical or engineering technology)
5+ years leading and managing large service engineering projects of complex scope
Strong technical knowledge and understanding of the Electrical and EESS industry, products and solutions
Benefits
Health and Welfare benefits
Retirement benefits
Paid and unpaid time away from work
Company
Eaton
Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere.
Founded in 1911Dublin, Dublin, IRL
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$0.6MKey Investors
Michigan Economic Development Corporation
2023-06-22Grant· $0.6M
Leadership Team
Craig Arnold
Chairman and CEO
Gerard Devito
Vice President and Chief Technology Officer Eaton Vehicle Group
Recent News
The Buzz - Electric Vehicle News
2024-05-23
Company data provided by crunchbase