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SAP · 1 week ago

Solution Advisor Expert Business Development Acceleration Team - Customer Experience (CX)

Newtown Square, PA

Full-time

Hybrid

Senior Level

$194K/yr - $412K/yr

5+ years exp

SAP is a leading company that helps the world run better by providing innovative solutions across various industries. The Solution Advisor Expert will be responsible for driving demand generation and competitive strategies for the Customer Experience line of business, engaging with key customers and internal stakeholders to enhance proposals and reporting processes.

AnalyticsBusiness IntelligenceBusiness Process Automation (BPA)ComputerData ManagementFinanceSoftware

Growth Opportunities

Responsibilities

Researching target customers to understand customer priorities and key contacts

Developing an account-specific proposal to highlight the business benefits of SAP CX for this ERP customer

Aligning with the regional AEs to execute the customer-specific proposal

Reporting and analytics on the end-to-end process, including pipeline generation

Aligning with regional CROs / Sales leaders to identify key customer targets

Categorizing and prioritizing targets based on CX’s “right to win” space

Defining data points required for effective customer research

Crafting business benefit messaging for customer proposals

Aligning with internal SAP stakeholders for content and message creation

Creating standardized templates for proposal building

Defining customer-specific pricing proposals

Creating feedback loops with regional sales team members

Defining team performance metrics and standardized reporting

Leading and mentoring the second team member, including workload prioritization

Collaborating with sales leadership and CX Solution Experts on proposal delivery and feedback

Qualification

Customer engagement experienceCX landscapeProject management skillsExecutive communicationExcelPowerPointWordSales experienceMarketing experienceConsulting experienceBachelor's degreeMBA preferredBusiness fluency in English

Required

Extensive experience (5+ years) in the Customer engagement/Marketing/CRM business

Knowledge of the Customer Experience space with previous roles at SAP CX or similar providers like Salesforce.com, ServiceNow, Microsoft CX, Oracle CX, HubSpot, or Commerce Tools

Strong project management skills

Executive-level written and verbal communication style

Proficiency in Excel, Word, and PowerPoint

Previous experience in sales, marketing, or consulting

Business fluency in English

Bachelor's degree (or equivalent experience) required