Apex Yapı Mimarlık Ltd. Şti. · 2 months ago
Customer Service Rep - Civic
Phoenix, AZ
Part-time
Onsite
New Grad, Entry LevelApex Yapı Mimarlık Ltd. Şti. is seeking a Customer Service Rep for the Anthem Community Council offices. The role involves providing efficient customer service, handling inquiries, performing general office duties, and maintaining a safe environment for visitors.
Architecture & Planning
Responsibilities
Greet, acknowledge, and efficiently interact with residents and guests in a friendly, focused, and professional manner
General administrative duties including telephone communications, word processing, filing, copying, general correspondence, data entry using Excel, and applications such as Outlook and Caliber
Excellent, focused communications skills required for written, verbal and customer service
Must be accurate, perform quality work and maintain confidential information
Cleans and maintains the work area and other program areas by following the cleaning checklist and performing assigned tasks including setup and clean up after meetings. Includes kitchen cleanup twice daily
Maintains a safe environment for all who visit the Civic Building
Ensures that established policies and procedures are enforced in a practical, safe manner
Keep accurate Incident reports and report them immediately to management
Attend staff meetings as scheduled
Maintain accurate timecard activity
Source of accurate, timely, unbiased information for residents seeking information
Screen and respond to high volume of calls
Maintain conference room schedules
Process requests for mailbox keys, if and as appropriate, with all associated activities
Obtain incoming mail and distribute as per current policy
Must recognize that interaction with residents and visitors should be focused and brief to respond directly to issues raised, in a professional and friendly manner, but not extending the interaction beyond addressing the issues raised and responses needed to satisfy the visitor or resident inquiry
Regular, dependable attendance and punctuality are essential functions of this position
Other duties as assigned by the manager or director
Qualification
Required
A minimum 2 years of High School completed or equivalent
Previous experience in a related position helpful
Experience working with various computer programs in a strong customer service environment
Must have aptitude for detailed, highly effective interpersonal and problem-solving skills
Excellent communication skills are also required for this position
Must be physically and intellectually capable of operating a personal computer, printer, facsimile machine, phone, and various other routine business equipment items
Ability to see well enough to read faint or partially obscured writing or printing with corrective lenses if needed
Ability to distinguish between colors
Must be able to speak, read and write English so that various types of communication may be conducted with people of various levels of education and capabilities including over the phone
Position involves (possibly for extended periods of time): sitting, standing, stooping, kneeling, reaching, pushing, pulling, twisting, bending, lifting, and carrying
Position requires ability to exert minimal force of up to 20 lbs. and occasionally up to 40 lbs. of force to move objects
Must be available to work hours between 7:45am-7:00 pm Monday – Friday and rotating Saturdays, and occasional Special Events
Regular, dependable attendance and punctuality are essential functions of this position
Preferred
CPR & First Aid certifications are helpful, but not required
Company
Apex Yapı Mimarlık Ltd. Şti.
Proje yönetim ve kontrolü Mimari konsept proje Uygulama ve detay projeleri Dekorasyon tasarım Arsa geliştirme ve kat karşılığı projeler Arazi kullanım, yerleşim planlamaları Cephe projeleri
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase