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Baptist Health Sciences University · 17 hours ago

Assistant Director of Admissions Operations & Technology (University)

Memphis, TN

Full-time

Onsite

Lead/Staff, Director/Executive

4+ years exp

Baptist Health Sciences University is seeking an Assistant Director of Admissions Operations & Technology. This role oversees the admissions operations team, ensuring smooth functionality and integration across systems, processes, and staff training while leading strategic admissions functions and optimizing the admissions program Salesforce.

Higher Education

Hiring Manager

Raven S.

Responsibilities

Perform as a member of the admissions leadership team to provide office leadership and help set strategic direction for people, culture, and processes

Supervise directly the overall operations team composed of an Academic Operations Specialist and Student Workers

Manage, lead, and streamline relationships with consultants and external stakeholders

Lead the operations division efforts for data-informed decisions, and coordinate technology needs for areas to improve

Perform analyses, identify problems and solutions, make recommendations and evaluate results relating to the development, enhancement, and maintenance of existing admissions practices, processes, and culture

Manage the integrity of the admissions process flow from application through enrollment. Proactively ensure data integrity across all systems through diligent monitoring of reports and processes

Maintain the admissions Salesforce/JRM instance in collaboration with the Director of Admissions. Admissions Officers and the Academic Operations Specialist to assist with core admissions functions including application review and student engagement

Serve as a user and administrator for various systems including Salesforce, Jenzabar and others as needed

Partner with all Admissions subdivisions on the daily operations of JRM, including investigating and configuring forms, communications, events, interviews, portals, workflows, data imports, automation, queries, and reports

Build and update queries and reports for enrollment data analysis as requested, collaborating closely with the Director of Admissions

Work with both internal and external stakeholders to review and manage data, as well as application imports and exports

Coordinate and facilitate staff development, training, and onboarding in the use of JRM and other relevant software and technologies (creating documentation, leading training sessions, and acting as the primary point of contact for any JRM-related issues)

Ensure access to CRM training/documentation for new Admissions staff and coordinate ongoing training for existing staff to keep knowledge current

Oversee all Standard Operating Procedure creation, documentation, and upkeep for all the admissions divisions

Collaborate with the Directors of Admissions and the VP for Enrollment Management and Student Affairs to oversee the annual admissions budget planning and allocation

Assists in admissions events, Admitted Student Days, Family Weekends, etc

Performs other accountabilities as required or directed

Qualification

SalesforceJenzabarAdmissions CRM systemsData analysisStaff trainingProcess optimizationStandard Operating Procedures

Required

Bachelor's Degree

4–6 years of experience in admissions, enrollment management, or related higher education operations

Experience with admissions CRM systems and student information systems

Preferred

Master's degree in higher education administration, business, data analytics, or related field

7 years of progressively responsible experience in admissions, enrollment management, or related higher education operations

Experience with Salesforce and Jenzabar higher education products

Company

Baptist Health Sciences University

Baptist Health Sciences University prepares graduates for careers of service and leadership by providing a comprehensive health sciences education within an integrated environment of learning and Christian principles.

Founded in 1912

Memphis, Tennessee, US

51-200 employees