Apply on Employer Site

Visionality · 1 month ago

Audio Visual Commissioning & Support Technician, $2,500

Richardson, TX

Full-time

Onsite

Mid Level

$2,500/mo - $2,500/mo

Visionality is the Southwest’s trusted leader in video communication and collaboration solutions, backed by over 30 years of expertise. The A/V Support & Commissioning Technician role involves providing remote and onsite support for established A/V systems, commissioning new installations, and training customers to ensure long-term success.

ElectronicsHealth CareMedia and EntertainmentProfessional ServicesTelecommunicationsTV

Responsibilities

Deliver expert support for installed A/V systems via phone, remote access, and onsite visits

Commission new systems: Verify installations, configure hardware/software, and ensure everything works as designed

Train customers on system operation and best practices

Troubleshoot and resolve escalated technical issues across diverse environments—from single-room setups to multi-room and campus-wide systems

Collaborate with project managers for smooth handovers and customer satisfaction

Qualification

Crestron programmingBiamp/QSC DSP setupAV over IPConferencing systemsComputer networksMicrophone technologiesInfocomm certificationCrestron certificationsVideoconferencing endpointsCAD packagesCommunicationTeamworkTime management

Required

Strong experience with Crestron programming, Biamp/QSC DSP setup, and commissioning

Knowledge of AV over IP, HDBaseT, Dante, AVB, and other industry-standard protocols

Familiarity with conferencing systems (voice and video), council chambers, and multi-room installations

Expertise in wired and wireless microphone technologies

A working understanding of computer networks

Excellent communication skills and a passion for customer support

Bachelor's Degree desired coupled with excellent written, verbal, and presentation skills

Possess an exceptionally professional, clean-cut, look and demeanor, as the face of the company to the customer

Infocomm certification; CTS minimum, CTS-D/I a plus

Crestron certifications including DMC-E, DM-NVX, Crestron P201 or above

Biamp (TesiraForte), Shure (MXW and ISC), Dante (Audinate), and QSC (Q-Sys level 1) certifications

Experience with Cisco, Polycom, Lifesize and other videoconferencing endpoints

Experience with Crestron, QSC, Extron, Kramer, as well as major vendor endpoint (Panasonic, NEC, Samsung, Da-Lite) devices

Experience with Visio, Stardraw, or other CAD packages

Knowledge and experience terminating and maintaining AV connectors and cables (XLR, DVI, HDMI, 3.5mm, RCA, DB-9, etc.)

Very knowledgeable in Excel and other Microsoft products

Ability to work alone or with a team of diverse individuals

Able to work within a strict timeframe and hard deadlines

Able to travel 50-75% of the time (mostly in-state, or Oklahoma)

Able to pass a background check at the local, state, and national levels

Company

Visionality

Visionality specialises as a provider and integrator of audiovisual systems for business, education, government and healthcare.

Founded in 1985

Richardson, Texas, USA

11-50 employees

https://www.visionality.com

Funding

Current Stage

Early Stage

Leadership Team

Susan Barnett

CEO

David Tennyson

CTO

Company data provided by crunchbase