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Metropolitan YMCA of the Oranges · 1 month ago

Assistant Systems Administrator- Maternity Leave

Livingston,NJ,US

Full-time

Onsite

New Grad, Entry Level

Metropolitan YMCA of the Oranges is an all-inclusive organization focused on nurturing potential and promoting healthy living. They are seeking a highly motivated Assistant Systems Administrator to support software platforms, manage financial assistance, and ensure excellent customer service while troubleshooting system-related issues.

Child CareNon ProfitWellness

Responsibilities

Responsible for all branches’ activity set up and support of software platforms in, inclusive of account management such as set up, reset of passwords, troubleshoot user error and deactivation of accounts

Coordination with branch teams for the setup of activities and manage the communication and resolution of issues with a focus on excellent service

Serve as primary Financial Assistance manager for the Association, including internal and external communications, exercising discretion to protect confidentiality of applicants and making appropriate award determinations. This role includes evaluation of confidential member information against Y eligibility criteria, and the ability to discern exceptional need requiring extra assistance. Communication skills should include diplomatic delivery

Primary management of staff-facing system for online support emails from staff. This includes timely reply to problem solve all questions, issues, needs and concerns. Utilize all appropriate methods of communication for a timely and highly responsive solution

Troubleshoot and assist with the resolution of system related problems and issues with a focus on excellent customer service

Support Accounts Receivable team and branch teams as needed with membership and program enrollment, including but not limited to, adjustments of fees, days attending, credits and chargebacks

Coordinating with supervisor, interface with ACTIVE Net technical assistance and account management teams

Assist with the design of training courses, maintain and deliver training protocols for staff relating to operating software

Analyze support tickets and communicate trends with supervisor with a focus on eliminating reoccurring issues

Assist with maintenance and integrity of the ACTIVE Net database

Support Director of Membership Software with set up of other programs as needed

Performs such other job-related duties as may be periodically assigned

Qualification

SGA PulseOperating software supportRelational databasesHelp desk experienceProject managementTraining non-technical usersPublic speakingYMCA experienceCommunication skillsOrganizational skills

Required

Bachelor's degree or equivalent experience

Experience with SGA Pulse

Experience with operating software and providing support

Help desk experience a plus

Strong written and oral communication skills, including the ability to relate to and communicate with users at all levels of the organization in a positive, effective manner

Ability to train non-technical users in technical topics

High-level understanding of the complexities of relational databases and the intricacies of multi-dimensional functionality of operating software

Project management skills, particularly in the area of identifying and engaging multiple stakeholders, assessing common needs, delivering relevant feedback and delivering projects on scope and on deadline

Must be detail-oriented and have strong organizational skills

Ability to communicate in various venues within and outside of the Association, i.e., public speaking, presentations