Indegene · 3 weeks ago
Director Omnichannel Engagement
California, United States
Full-time
Hybrid
Director/Executive
$200K/yr - $210K/yr
10+ years expIndegene is a technology-led healthcare solutions provider focused on enabling healthcare organizations to be future-ready. The Director of Omnichannel Engagement will partner with clients to enhance their experience, oversee delivery of multi-service line engagements, and provide strategic guidance for omnichannel marketing programs.
Health CareInformation Technology
Hiring Manager
Amit Singh
Responsibilities
This function will partner with Indegene clients and accounts to elevate Indegene’s positioning as a Strategic Partner and enable seamless client experience with better engagement
This role combines passion for client satisfaction, healthcare domain, digital technology, delivery leadership and work with multiple stakeholders to coach and mentor teams to grow the accounts
As the Engagement lead, you will be an Indegene single point of contact for delivery, strategic positioning, and escalation
The role will interface across key functions in commercial, medical (internal teams), internal stakeholders & external stakeholders / partners
You will oversee a matrix team assigned to the client delivery and assume accountability for the overall delivery of multi-service line engagements collaborating with practice leads, operations managers, and account managers
This key role works with a key healthcare client (and could be embedded within client digital campaign team) in delivering omnichannel marketing programs
You will be involved in new brand launches, growth brands, and work with strong digital and Omnichannel experts
You will provide strategic guidance, and help design, develop, and launch various Omnichannel campaigns and capabilities
You must be a strong leader and have both analytical and creative approached with the ability to explain difficult concepts to non-technical users and translate business requirements to solve problems
Must be able to represent Indegene at the highest levels within brand management and commercial operations
Accountable for program level governance, KPIs, SLA adherence and close alignment with DCC program leadership
Drives periodic interlocks with Commercial hub sponsors and leads
Partners with DCC leadership to drive strategic priorities and translate to operational outcomes
Oversees market level & workstream level integrated operations to ensure highest levels of quality, brand satisfaction and alignment on milestones
Manages team performance, utilization and acts as the overall escalation point
Build strategic relationships with key decision makers across customers orgs to solidify & influence Indegene account presence
Provides oversight of the engagement to ensure effective delivery of services
Delivering a seamless and integrated experience to the clients by presenting a unified view of multiple & diverse service lines
Build mechanism and system for early alerts and notifications to management for any potential headwinds/risk in an account
Plan proactively to manage such risk/headwinds
Manage key customer escalations and red accounts by mobilizing and leveraging resources from across the company as needed
Provide thought leadership to drive innovation with Strategy, Operations & Implementation
Drive client engagement by leveraging exceptional consultative skills to comprehensively understand their unique challenges, effectively analyse complex business landscapes, and deliver highly tailored solutions
Proactively articulate & recommend Indegene as a strategic partner for
Aid in establishing organization operations foundation and drive consistency through:
Frameworks
Process flows
Strawmen
Operational Toolkits
Defines end to end technical solution architecture and recommends the best way of implementation across all digital channels
Support the prioritization and execution orchestration of Omnichannel capabilities that will drive personalized marketing journeys and customer experiences
Coordinate the assessment of new technology and identify process needs
Act as a marketing technology strategic advisor and Service ambassador
Provide thought leadership, strategic guidance and project management
Participate in campaign planning workshops and provide journey advisory
Provide cross-channel orchestration solution support
Qualification
Required
10-15 Years of business experience including 5 years of Omnichannel delivery or operations experience with expertise in digital production (e.g. web development) and campaign management activities in Pharmaceuticals industry
Strong ability to build and manage / grow customer relationships, as well as navigate complex buying and decision-making environments
Deep understanding of digital marketing tactics (e.g. websites, email, paid media, social media, SEO, mobile apps, etc.) and the technology platforms that enable them
Manage multiple large-scale programs with complex and heterogenous technology landscape
Strong written and verbal communication skills, including proven ability to communicate with technical and non-technical audiences alike
Robust analytical skills to evaluate operational performance and identify efficiencies or areas of improvement
Excellent project, program, and portfolio management skills in a digital domain, with attention to detail, sense of urgency, and a solution-oriented mindset
Skilled relationship-builder and cross-functional collaborator, able to manage priorities and drive results across a broad set of internal and external stakeholders
Experience creating detailed reports and giving presentations
Excellent planning, organizational, and time management skills
Ability to travel
Company
Indegene
Indegene enables global health care organizations address complex challenges and drive better health and business outcomes.
5001-10000 employees
H1B Sponsorship
Indegene has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (36)
2024 (27)
2023 (30)
2022 (48)
2021 (27)
2020 (22)
Funding
Current Stage
Public CompanyTotal Funding
$368.45M2025-06-04Post Ipo Secondary· $168.45M
2024-05-13IPO
2021-02-03Private Equity· $200M
Leadership Team
Tarun Mathur
CTO
Heidi Rapach
DIRECTOR OMNICHANNEL OPERATIONS & DELIVERY
Recent News
2026-01-03
Business Standard India
2025-12-11
Company data provided by crunchbase