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Placer.ai · 3 months ago

Customer Success Manager, Restaurant

United States

Full-time

Remote

Mid, Senior Level

$90K/yr - $110K/yr

5+ years exp

Placer.ai is a leading location analytics platform that empowers organizations to make data-driven decisions. The Customer Success Manager for Restaurants will manage customer relationships, ensuring product adoption and revenue retention while building a world-class Customer Success function.

AnalyticsArtificial Intelligence (AI)ConsumerGeospatialSoftware

Responsibilities

Own onboarding, nurturing, retention, up-selling and ongoing success for all customers

Refine the customer journey, design listening points and define/refine the segmentation of customer base to ensure highly efficient alignment of resources

Engage actively in client discussions to position the value of our solution

Partner with cross functional teams to ensure customer feedback is incorporated into the product roadmap

Qualification

Customer Success experienceRestaurant industry experienceAnalytical tools proficiencyPresentation skillsCross-functional collaborationEntrepreneurial spiritAttention to detailOrganizational skills

Required

Bachelor's degree

History working within Restaurant companies

Deep understanding of the Customer Success function

Industry experience as referenced in the Summary section is required

Incredible precision, attention to detail, and organization skills

5+ years of Customer Success experience

Demonstrated experience in presenting complex data in understandable ways to address customers business questions

Demonstrated experience using analytical tools to measure performance, determine improvements and innovations, and make adjustments accordingly

Entrepreneurial spirit, a self-starter, who is internally driven to make an impact on both the customer and a growth directed organization

Experience working with cross-functional teams and projects

Aptitude for being organized with flexibility to deliver results in a fast-paced environment

Preferred

Proven ability to leverage business intelligence and analytics tools to perform analyses and measure the impacts of your initiatives on key metrics such as activation, adoption and retention