The Nash Casino · 2 months ago
Assistant Gaming Shift Manager
Nashua, NH
Full-time
Onsite
Mid Level
$70K/yr - $70K/yrThe Nash Casino is committed to connecting BIG dreams to BIG fun, and they are seeking an Assistant Gaming Shift Manager. This role involves assisting the Gaming Shift Managers in ensuring compliance with gaming laws and internal controls while providing a positive guest experience and supervising the Dealers.
Gambling & Casinos
Responsibilities
Drives culture by consistently demonstrating leadership, maintaining a positive attitude, and BIG Service standards
Provides exceptional customer service
Ensures the proper conduct and integrity of all gaming operations
Resolves basic customer complaints/disputes, partners with Gaming Shift Manager if necessary
Sees that gaming procedures and regulations are properly implemented and adhered to
Ensures all Gaming Team Members are properly trained
Performs all other duties as assigned by the Gaming Shift Manager
Must learn, comprehend, and comply with all company policies and procedures, Gaming Regulations and Title 31 requirements
Directly supervise the Floor Supervisors & Dealers
Fulfills supervisory responsibilities in accordance with The Nash Casino organization's policies and applicable laws
Responsibilities include training Team Members, planning, assigning, and directing work for all gaming employees on assigned shifts, and assisting in completing performance evaluations
Assistant Gaming Shift Managers are expected to set an example in the workplace and hold themselves to a higher standard
Practices Outstanding Guest Service, to both internal as well as external guests, by promoting teamwork and creating a fun, friendly and inviting atmosphere that encourages mutual respect
Must have basic computer aptitude, demonstrate excellent interpersonal, problem solving, and customer service skills
Must show the ability to collaborate with team management
Assist with ensuring dealer quality and efficiency so they may deal at the Department mandated game pace (hands per hour), as well as supervisor quality and efficiency in supporting the dealers to accomplish this goal
Estimates win/loss of a shift
Safeguards The Nash Casino assets; to include cards, dice, gaming chips, etc
Performs duties of subordinates as needed in the supervisor capacity
Extensive and complete knowledge of Internal Controls
Knowledge of procedures and casino floor operations
Extensive knowledge and practice of all Title 31 requirements
Excellent problem-solving skills and the ability to adapt quickly to changing dynamics and priorities
Excellent verbal and interpersonal communication skills
Ability to implement new games
Must know basic strategy and identify warning signs of advantage play
Ability to multi-task efficiently
Ability to communicate effectively, both verbally and in writing with Team Members and the general public
Ability to interpret a variety of instructions furnished in written and oral form
Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with Team Members and guests at all levels
Ability to demonstrate excellence in job performance and continually seek improvement in results
Skill in organizing resources and establishing priorities
Knowledge of theft techniques
Ability to anticipate need of the business, guests, and Team Members
Ability to deescalate and resolve situations that may arise
Develops and maintains professional, trusting, and positive working relationships with managers, supervisors, staff, coworkers, guests, and vendors
Ensures work activities are completed accurately, efficiently, and in a timely manner
Provides BIG Service to internal guests and ensures their complete satisfaction, inclusive of greeting and interacting with guests in a friendly and enthusiastic manner, anticipating and meeting guest needs and preferences, and remaining calm and professional when dealing with guests that are difficult or upset
Works safely, including clearly understanding and following company safety policies and procedures, completing work in a safe manner, caring about safety of self and others, responding appropriately in an emergency, and reporting unsafe conditions
Maintains regular attendance at scheduled shifts and staff meetings
Maintains professionalism and a friendly and approachable demeanor throughout the workday
Assists with training/mentoring of new Team Members as requested
Maintains all appearance standards in accordance with established uniform and appearance guidelines
Informs manager on duty of any irregularities and unusual situations when they occur
Keeps a friendly, calm, and helpful demeanor in high-stress situations and a continuously fast-paced environment
Is honest in all interactions and displays a high degree of integrity
Works independently with little to no supervision or as part of a team, is required
Qualification
Required
Must be 21 years of age or older with a high school diploma or general education degree (GED)
Must pass all required pre-screening and background checks
Internal candidates must meet the eligibility requirements as provided in the Transfer and Promotion policy
Ability to work a variety of shifts, this includes day, swing, late-night, weekend, and holiday shifts as scheduled
Must be able to obtain and maintain a valid New Hampshire gaming license
Ability to practice the principles of public relations and outstanding guest service
Extensive Knowledge of, and ability to deal all table games
Must learn, comprehend, and comply with all company policies and procedures, Gaming Regulations and Title 31 requirements
Must have basic computer aptitude, demonstrate excellent interpersonal, problem solving, and customer service skills
Must show the ability to collaborate with team management
Excellent problem-solving skills and the ability to adapt quickly to changing dynamics and priorities
Excellent verbal and interpersonal communication skills
Ability to implement new games
Must know basic strategy and identify warning signs of advantage play
Ability to multi-task efficiently
Ability to communicate effectively, both verbally and in writing with Team Members and the general public
Ability to interpret a variety of instructions furnished in written and oral form
Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with Team Members and guests at all levels
Ability to demonstrate excellence in job performance and continually seek improvement in results
Skill in organizing resources and establishing priorities
Knowledge of theft techniques
Ability to anticipate need of the business, guests, and Team Members
Ability to deescalate and resolve situations that may arise
Develops and maintains professional, trusting, and positive working relationships with managers, supervisors, staff, coworkers, guests, and vendors
Ensures work activities are completed accurately, efficiently, and in a timely manner
Provides BIG Service to internal guests and ensures their complete satisfaction, inclusive of greeting and interacting with guests in a friendly and enthusiastic manner, anticipating and meeting guest needs and preferences, and remaining calm and professional when dealing with guests that are difficult or upset
Works safely, including clearly understanding and following company safety policies and procedures, completing work in a safe manner, caring about safety of self and others, responding appropriately in an emergency, and reporting unsafe conditions
Maintains regular attendance at scheduled shifts and staff meetings
Maintains professionalism and a friendly and approachable demeanor throughout the workday
Assists with training/mentoring of new Team Members as requested
Maintains all appearance standards in accordance with established uniform and appearance guidelines
Informs manager on duty of any irregularities and unusual situations when they occur
Keeps a friendly, calm, and helpful demeanor in high-stress situations and a continuously fast-paced environment
Is honest in all interactions and displays a high degree of integrity
Works independently with little to no supervision or as part of a team, is required
Must be and remain compliant with all legal or company regulations for working in the industry
Must be able to move in and around the work area throughout the entire workday
Must be able to sit, stand or walk for extended periods of time
Must be able to repeat the same movements
Must be able to engage and interact with all guests appropriately and work well under the pressure of a fast-paced environment
Must be able to successfully communicate on a regular basis with all co-workers, vendors, and guests both in person and over the telephone
Must be able to answer all inquiries and provide assistance and information in a professional and accurate manner
Must be able to access and interpret information on computer screens
Must be able to work in an environment where smoking is permitted, and can be loud with guest chatter, overhead music, and live entertainment
Must be able to lift and carry up to 30 pounds and respond to visual and aural cues
Requires the ability to distinguish letters or symbols and eye hand coordination
Company
The Nash Casino
New Hampshire’s largest charitable gaming room!
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase