UniUni · 2 months ago
KA Quality Control Specialist
Brea, CA
Contract
Onsite
Entry, Mid Level
1+ years expUniUni is a Canadian last-mile e-commerce logistics company known for its rapid growth in North America. The KA Quality Control Specialist is responsible for maintaining and improving the operational quality of key accounts, ensuring effective communication, precise data monitoring, and issue resolution while driving continuous quality improvement.
DeliveryDelivery ServiceE-Commerce
Responsibilities
Maintain daily communication with key clients, monitor their satisfaction with service quality, and promptly resolve operational issues
Organize regular client meetings to strengthen relationships and establish efficient communication channels between UniUni’s operations teams and customers
Monitor key account performance metrics, including delivery timeliness, pickup and upload rates, tail-end orders, POD accuracy, and customer complaints. Identify root causes and drive corrective actions
Review and implement client-specific quality requirements as defined in service contracts, adjusting monitoring and reporting mechanisms to ensure compliance
Coordinate client reward and penalty processes, proactively address exceptions, and minimize compensation risks through early intervention
Collaborate with internal teams (warehouse, dispatch, customer service, and quality control) to enhance end-to-end service performance and operational efficiency
Analyze operational and customer data to identify trends, generate performance insights, and prepare regular quality reports for management and clients
Qualification
Required
Bachelor's degree or above in Business, Logistics, Supply Chain, Data Analysis, or related fields
Strong analytical skills with proficiency in Excel, Google Sheets, Tableau, or Power BI; knowledge of Python is an asset
Exceptional communication and coordination abilities in both English and Mandarin
Highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment
A proactive problem solver with a continuous improvement mindset
Preferred
1–3 years of experience in key account management, quality control, or logistics operations preferred
Familiarity with TMS/WMS systems or last-mile delivery processes is a plus
Company
UniUni
UniUni is a transportation company that offers services in freight and package transportation with logistics services.
501-1000 employees
H1B Sponsorship
UniUni has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (30)
2024 (12)
2023 (2)
Funding
Current Stage
Late StageTotal Funding
$205MKey Investors
Bessemer Venture PartnersDCM VenturesCeltic House Venture Partners
2025-06-19Series D· $70M
2024-11-14Series C· $30M
2024-04-16Series C· $50M
Leadership Team
Peter Lu
Founder & CEO
Michael Yang
Director | Chief Strategy Officer (CSO)
Recent News
Calgary Herald
2026-01-08
2025-12-24
Company data provided by crunchbase