ResortPass · 1 month ago
Account Management Operations Associate
United States
Full-time
Remote
Entry Level
$25/hr - $25/hr
1+ years expResortPass is redefining hospitality by providing day access to luxury hotel experiences. The Account Management Operations Associate will assist the Account Management team with manual updates, data entry tasks, and support to ensure a seamless partner experience during the busy season.
Gift CardHospitalityInternetLeisureLifestyleResortsTourismTravelTravel Accommodations
Responsibilities
Assist in managing hotel accounts, including updating information and resolving issues
Perform data entry tasks accurately and efficiently to maintain and update partner records
Handle reactive tasks such as responding to client inquiries, providing support, and escalating concerns
Collaborate with the account management team to ensure a seamless and high-quality partner experience
Assist with ad-hoc projects as assigned to support the overall goals of the account management team
Qualification
Required
At least 1 year of experience in a customer-facing/data entry role
Experience efficiently managing multiple online platforms
Ability to juggle different tasks in a fast-paced environment while staying detail-oriented
Ability to adapt and respond to different personalities and corresponding requests with a friendly, positive, and patient personality
Clear and concise in written and verbal communications
Excited by complex problems and take pride in finding unique and timely solutions
Creating a culture of people you want to work with
Company
ResortPass
ResortPass offers day access to luxury hotel amenities in their own neighborhoods.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$37.7MKey Investors
CRV
2022-11-30Series B· $26M
2019-08-19Series A· $9M
2018-05-01Seed· $2.1M
Leadership Team
Amanda Szabo
Founder
Recent News
2025-12-24
2025-09-12
Company data provided by crunchbase