USPack ยท 1 month ago
Claims Processor
United States
Full-time
Remote
Entry Level
$18/hr - $20/hr
1+ years expUS Pack Services LLC is a leading logistics provider focused on same-day delivery. The Claims Processor is responsible for reviewing, investigating, and resolving various types of claims while ensuring effective communication with customers throughout the process.
AccountingLegalSupply Chain Management
Responsibilities
Effectively manage a portfolio of various types of claims
Observe and adhere to claim resolution timing targets and goals
Conduct and document comprehensive investigations with all parties to understand events
Research, request, and collect all relevant claim information necessary to build complete claim files
Respond timely to internal and external inquiries for information relative to claims
Update and maintain claim files to ensure complete records
Work with external craft professionals to obtain multiple market quotes as appropriate
Negotiate proper settlements within established guidelines or deny claims as appropriate
Obtain Settlement and Release Agreements
Work with Accounting to issue payments pursuant to agreed upon terms
Timely closure of claims in system of record
Generate reports as required
Perform other duties as assigned
Qualification
Required
One-year claims management-related experience and/or training; or equivalent combination of education and experience required
Must be detail-oriented and able to accurately process transactions
Demonstrated ability to negotiate settlements to achieve resolution
Commitment to high levels of customer service
Ability to multitask in a fast-paced environment
Ability to establish a high level of trust and credibility in the organization. Confidentiality and discretion are essential
Proactive and resourceful
Ability to work independently and effectively in a fast-paced environment
Ability to effectively communicate verbally and in writing at all levels of the organization
Ability to understand the independent contractor relationship
Demonstrated quantitative and analytical skills
Proficient computer skills in MS Word, Excel, Outlook, and database software; must be able to toggle between multiple screens and programs
Calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Ability to work extended or variable hours as necessary
Preferred
Knowledge of water and fire damage is preferred
Prior experience with Claims Management Systems preferred
Knowledge of the logistics industry and appliance installation preferred
Associate degree or equivalent from two-year college or technical school preferred
Six Sigma Green Belt Certification preferred
Benefits
401(K)
Health Insurance
Disability/Life Insurance
Paid Time Off (PTO)
Paid Holidays
401(K)
Paid Sick Time
Company
USPack
At USPack, our goal is to deliver. On promises. On requests. On solutions.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2015-03-30Private Equity
Leadership Team
John C. Bonner, CPA
Chief Financial Officer
Tim Ramsey
Chief Information Officer
Recent News
Company data provided by crunchbase