ABSC (Absolute Business Solutions Corp.) · 3 months ago
Citrix Systems Administrator
Bethesda, MD
Full-time
Onsite
Senior Level, Lead/Staff
$140K/yr - $225K/yr
8+ years expAbsolute Business Solutions Corp (ABSC) is a community of innovators and professionals supporting critical missions for the Department of Defense and other organizations. They are seeking a Citrix Systems Administrator to provide operations support for the National Media Exploitation Center, focusing on managing Citrix VDI environments and enhancing user experience.
ConsultingInformation TechnologyProfessional Services
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Individuals in this role will be required to perform remote administration of servers located in offsite data centers
Provide Tier 3 operations support and be able to rapidly distinguish isolated user problems vs service outages for Citrix technologies to include; Citrix XenDesktop, Citrix XenApp, Citrix NetScaler, and Citrix StoreFront
Monitor Citrix infrastructure and identify system anomalies before they impact customers to include storage availability/capacity, network connectivity, database health, and other daily health checks as required
Work closely with Engineering staff to plan out future modernization efforts to meet customer and administrator requirements
Collaborate to perform network latency analysis to address slow connections and user experience issues with alacrity
Implement version and architectural changes to existing, approved, systems to maintain operability and security of the environment
Implement major system upgrades as designed and approved
Coordinate with other Tier 2 and Tier 3 teams for testing and deployment of Group Policy modifications
Perform periodic backup and restoration of servers
Monitor desktop capacity to size the environment based on typical usage trends
Monitor License and Certificate status on the systems and coordinate the renewal and installation as needed
Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements
Establish comprehensive availability and capacity management solution using lessons learned
Develop solutions to technical issues
Provide follow-up reports (technical findings, feedback, resolution steps taken) for root cause analysis, engineering technical assessment and process improvement initiatives
Periodically review, update, and generate Standard Operating Procedures (SOPs) for systems and services under your control
Update operations and monitoring documentation for 24/7/365 IT watch personnel
Provide mentorship and training for junior team members
Qualification
Required
Requires a Bachelor's degree and at least 8 years of relevant experience. Additional years of experience may be considered in lieu of degree
Generally has 4+ years of experience supervising or leading teams or projects
Experience with interacting with customers to handle service inquiries and problems
Experience working as a Tier 3 system administrator: familiar with using desktop software applications such as web browsing and client software, and IT Service Management software
Knowledge of IC IT standards and best practices
Extensive knowledge of Citrix technologies to include, XenDesktop, XenApp, NetScaler, and StoreFront
Extensive experience with patch and upgrade methodology for front-end and back-end systems based on Citrix technology
Experience with rapid testing, validation, and deployment of new baseline images
Extensive experience with conducting incident and trend analysis via log review, performance baselining/review, and other incident/problem management techniques to develop solutions to ongoing issues impacting the customer experience
Experience with Scripting/Automation
Experience troubleshooting issues in a growing environment
Time management skills
Strong oral and written communications skills
Track record of working effectively within a team, and support to peers toward improved processes and results
Experience with support ticket management systems
Experience mentoring others and/or supervising others
Candidate must, at a minimum, meet DoD 8570.11- IAT Level II certification requirements (currently Security+ CE, CCNA-Security, GSEC, or SSCP along with an appropriate computing environment (CE) certification)
Preferred
Citrix Certified Administrator (CCA)
ITIL Foundation Certification
Benefits
Generous PTO plus 11 Federal Holidays
Retirement Planning – 401k Fully Vested with Match
Annual Health and Wellness Allowance – buy an Apple Watch, a treadmill, or hit the gym on us
Career Development – Annual Funds to spend on Education and Training
Volunteer Time Off – Annually, all employees can spend 8 hours directly supporting a charity of choice
Charitable Match – ABSC matches an employee’s donation to a qualifying charity
Paid Parental Leave –Employees receive 3 weeks of paid parental leave at 100% pay
Referral Program – We pay for internal and external referrals!
LOV Awards – Earn bonus awards throughout the year from our Living Our Values awards program
Company
ABSC (Absolute Business Solutions Corp.)
ABSC is a technology and services company that combines the agility of a small business with proven processes refined over more than two decades in business supporting public sector clients in the Intelligence, Defense, Health, and Safety areas.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Danny Holloway
Chief Technology Officer
Anthony Sutera
Chief Operating Officer
Company data provided by crunchbase