Griswold Home Care for Oahu · 5 months ago
Client Services Manager
Honolulu, HI, 96813, US
Full-time
Onsite
Mid, Senior Level
5+ years expGriswold Home Care for Oahu is a nationally endorsed Best of Home Care Provider offering in-home care services. The Client Services Manager plays a critical role in ensuring high-quality care and support services for clients by coordinating service delivery, maintaining client relationships, and supporting caregivers.
Hospital & Health Care
Responsibilities
Serve as the primary point of contact for clients and their families
Coordinate and schedule care services in alignment with client needs and preferences
Maintain accurate client records, care plans, and service notes in internal systems
Communicate regularly with clients to ensure satisfaction and adjust services as needed
Collaborate with caregivers and other staff to ensure continuity and quality of care
Monitor client progress and escalate issues to the appropriate team members
Support caregiver assignments, shift changes, and timekeeping as needed
Assist with onboarding of employees and new clients
Uphold confidentiality and compliance with relevant regulations (e.g., HIPAA, state health requirements)
Participate in quality assurance initiatives and team meetings
Qualification
Required
NA or CNA certification (REQUIRED)
18+ years of age
High school diploma or general education degree (GED)
Caregiving experience (5+ years)
Proficiency in scheduling or client management software (e.g., WellSky, Clear Care, or similar)
Knowledge of healthcare or home care industry standards and best practices is a plus
Benefits
Supportive company culture
Weekly pay
Medical, vision, and dental insurance
Paid orientation, training and continuing education
Flexible schedule
Client choice
401K, match not required
Premium pay on observed holidays
Referral bonuses
Employee recognition, appreciation, and celebrations
Scholarship opportunities
Advancement opportunities
Company
Griswold Home Care for Oahu
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase