AHU Technologies Recruitment · 1 month ago
IT Help Desk Technician (Tier 1)
Washington, DC 20009
Full-time
Onsite
New Grad, Entry Level
$21/hr - $24/hrAHU Technologies INC. is an IT consulting and staffing firm that provides IT solutions to various industry sectors in the United States. They are seeking a Helpdesk Specialist to serve as the first level technical support representative, responsible for answering technical inquiries, documenting issues, and providing customer support in a dynamic IT operations environment.
AppsConsultingEnterprise Resource Planning (ERP)OutsourcingStaffing AgencyWeb Development
Responsibilities
Answer calls in a dynamic IT operations environment, supporting multiple agencies
Provide desktop support for technical issues in a Call Center environment as well as off-site locations throughout the District of Columbia
Log and route service requests and incidents in an incident management system
Create and maintain knowledge articles in the agency's knowledge management system on a daily basis
Provide a high level of customer service to end users on a daily basis
Provide technical expertise related to Microsoft Products, such as Microsoft Office, Windows operating systems, as well as other related Microsoft applications
Troubleshoot issues related to agency specific applications and web applications
Provide technical support for mobile devices, such as iPads, iPhones, Android devices and tablets
Collaborate with the IT leadership team to select and implement cost-effective technology for District
Maintain service level agreements related to both Call Center and Desk Side support Service/Incident requests
Work with other technical teams to coordinate multi-tiered technical support for outages, widespread security incidents
Adhere to all Enterprise-wide security policies related to security and integrity of District-owned Resources
Qualification
Required
Bachelor's degree in IT or related field or equivalent experience
Customer service support experience in either a face to face or phone support role
Excellent written and verbal communication skills in a professional setting
Provide technical support to computer system users by telephone, email, and etc
Maintain computers, systems, and printers in a professional setting
Expertise in supporting desktop operating systems (Windows 10, 11, and Mac OSX 10.10.x)
Install and troubleshoot computer operating systems (Windows 10, 11, and Mac OSX 10.10.x)
Experience providing technical support in a call center environment where the candidate received multiple calls at once
Provide customer-oriented results and build an efficient end-user support environment
Experience with basic Active Directory functions such as account creations, password resets, and OU Management
Knowledge of Microsoft Office Suite (Office 365)
Microsoft Certifications: MCP, Windows, 10, CompTIA A+ etc
Company
AHU Technologies Recruitment
At AHU Technology, we specialize in IT consulting and permanent staffing, serving the dynamic IT needs of top United States corporations.
Founded in 2010
51-200 employees
H1B Sponsorship
AHU Technologies Recruitment has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (4)
2022 (8)
2021 (5)
2020 (5)
Funding
Current Stage
Growth StageCompany data provided by crunchbase