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Corel Corporation · 1 month ago

Technical Customer Success Manager

United States

Full-time

Hybrid

Mid Level

3+ years exp

Corel Corporation is seeking an experienced Technical Customer Success Manager to enhance customer experiences with their Parallels product. The role involves onboarding, training, and advocating for customers, while also providing technical support and ensuring successful implementation of infrastructure software.

Computer Software

H1B Sponsor Likely

Responsibilities

Be the customer’s primary technical advocate and point of contact throughout the post-sales lifecycle

Track and report customer data throughout the customer journey, usage patterns, technical maturity, and risk indicators

Conduct regular touchpoints, technical QBRs, and health checks, offering optimization strategies and new use case scenarios

Partner closely with our world-class Sales Team to ensure timely renewals and identify expansion opportunities

Lead technical onboarding for new customers, aligning Parallels RAS Implementation with business and infrastructure goals

Deliver customized training, walkthroughs, and architectural reviews to accelerate adoption

Develop and execute onboarding plans to ensure a seamless implementation of the infrastructure software

Gather customer requirements and align them with best practices for deployment

Assist customers in setting up, configuring, and integrating RAS with their existing infrastructure

Provide guidance on security, networking, and performance best practices in relation to RAS configuration

Troubleshoot installation and configuration issues, ensuring successful deployment

Automate or document common deployment scenarios to streamline onboarding

Create and update onboarding guides, technical documentation, and FAQs

Develop training materials and tutorials to help customers understand product features

Gather customer feedback to improve documentation and user experience

Identify and resolve technical issues during the onboarding process

Work closely with the support and engineering teams to escalate and address complex problems

Provide recommendations for optimizing customer environments based on best practices

Working with product and engineering teams to relay customer feedback and feature requests

Contributes to the refinement of onboarding processes, automation, and tooling

Participates in internal discussions to improve the scalability and efficiency of onboarding

Qualification

Customer onboardingImplementation engineeringInfrastructure conceptsActive DirectoryAWSAzureCisco CertificationsTechnical documentationCommunication skillsOrganizational skills

Required

3–5 years of experience in customer onboarding, implementation engineering, solutions delivery, or related roles

Solid understanding of infrastructure concepts, including networking, virtualization, storage, and security

Hands-on experience with Active Directory, DNS, firewall configuration, and system integration

Experience deploying solutions in cloud platforms such as AWS and/or Azure

Ability to understand and document technical architectures and workflows

Excellent verbal and written communication skills with both technical and non-technical audiences

Strong organizational skills, attention to detail, and customer-first mindset

Preferred

AWS Certified Solutions Architect – Associate or Professional

Microsoft Certified: Azure Administrator or Solutions Architect

Cisco Certifications – CCNA or CCNP

Benefits

Fully remote workspace

Flexible work arrangements

Flexible hours

Company

Corel Corporation

Corel

Founded in 1985

Ottawa, Ontario, CA

501-1000 employees

https://corel.com

H1B Sponsorship

Corel Corporation has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (3)

2022 (1)

2020 (1)